No show for ABSTUDY travel 010-02100100

Item

Scenario

1

Third Party Corporate Travel Management (CTM), educational provider or parent contacts to advise a student has no showed for part of a journey

CTM contacted Services Australia to advise that two 14 year old students travelling from Darwin to Doon Doon via Kununurra on compassionate grounds (excluded), both missed part of the journey.

The students undertook the travel from school to Darwin airport, and then travelled by air from Darwin to Kununurra. The students failed to present for their charter flight from Kununurra to Doon Doon. Services Australia were later advised that the students were collected by their parents from Kununurra and driven home. This resulted in both students missing the last leg of the pre-booked journey from Kununurra to Doon Doon.

As only 1 leg of the trip was missed, the original booking is amended to reflect the successfully completed legs between the school and Kununurra. A new booking is coded for the leg that was missed between Kununurra and Doon Doon with a Booking Status of No Show – Penalty.

Note: if the missed travel included a supervisor or non-student traveller, a no show status would also need to be recorded against the non-student traveller's booking also.

2

Third Party Corporate Travel Management (CTM), educational provider or parent contacts to advise a student did not undertake travel due to behavioural issues

CTM contacted Services Australia to advise that 2 secondary students, aged 13 and 15, travelling from Cairns to Brisbane were removed from the aircraft by airport security before the flight departed. The students were removed because of their behaviour, which included fighting and swearing.

Airport security staff contacted the students' parent and requested the students be collected. The parents have since contacted the agency and advised the students are in their care and have had alternative arrangements made to transport them home.

Both students missed their flights because of their own actions/behaviour.

The agency contacted the education provider to advise of the no show occurrence and that the education provider/parent/guardian will have to seek reimbursement for the travel to bring the students home. Travel staff contact CTM and advise there are charges of $505.00 per student to the agency for penalty processing.

In this case:

• update the original Booking Status to No Show - Penalty
• include a status reason of Travel Costs
• record a penalty amount of a maximum $100
• include detailed notes about the no show circumstance

The debt will need to be raised and advice sent to the correct debtor, in this case, the parent/guardian of the students.