ABSTUDY students experiencing disrupted travel 010-02100240

ABSTUDY and Assistance for Isolated Children (AIC)

• Corporate Travel Management (CTM)
• ABSTUDY Smart Centre Travel Team

Paste the following information and relevant responses into the notes of the relevant travel booking in the Travel Management Application (TMA):

Disrupted Travel DD/MM/YY

ABSTUDY Travel were notified by [insert stakeholder], [include phone number] on DD/MM/YY @ [insert time] advising that a disruption has occurred.

Travel Date:

Travelling from:

Travelling to:

Current location of traveller:

Reason for the travel disruption: [Include all details]

Travel arrangements rebooked: Yes/No/NA

Overnight accommodation required: Yes/No/NA

Emergency contact contacted: Yes/No. (If no, explain why)

Was the Safe Travel Plan (STP) enacted: Yes/No (if no, explain why)

Mandatory Supervision required: Yes/No

Police contacted: Yes/No

Escalation template completed and sent to TL: Yes/No/NA

Additional Comments:

ABSTUDY Policy Manual: Chapters 88.1, Approved Travellers & 88.4 Supervisor Travellers

Service Officer: [Name] / [Logon ID] / (ABSTUDY Travel or ABSTUDY Away from Base) / DD/MM/YYYY

The Geelong 24/7 team is to provide the following information (as a minimum) via email to the ABSTUDY Smart Centre Travel Team the day following a disruption where amended travel arrangements are required to be recorded in the TMA.

Description of travel disruption:

Travel date:

Travelling from:

Travelling to:

Reason for travel disruption: that is, weather/delayed flight/cancelled flight

Travel arrangements rebooked: Yes/No. If yes, provide details

Overnight accommodation required: Yes/No. If yes, provide details

New travel itinerary issued: Yes/No

Additional comments:

This template must be completed when handing-off a disruption.

What time did the disruption occur: HH:MM AEST/AWST/ACST

What time were you notified of the disruption: HH:MM AEST/AWST/ACST

Reason for disruption/escalation:

Name of the education institution or parent/guardian assisting and their contact number:

Travelling from:

Travelling to:

Traveller type:

CRN:

Name:

Age:

Phone Number:

Where is the traveller now:

Are they with a supervisor: YES/NO

Actions taken:

Additional comments:

Department of Human Services Enterprise Agreement 2017-2020

Office Locator

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How to contact CTM for an ABSTUDY travel booking or enquiry during a travel disruption

Guidelines for completing the Escalation Template for an ABSTUDY travel incident

Department of Social Services Safe Travel Plan Guidelines