Checking the Claim for Assistance for Isolated Children (AIC) (SY040) 010-03020010

The person applying for AIC on behalf of the student is known as the applicant. A student cannot claim their own AIC.

The applicant must have primary (or joint) responsibility for the student's care and support, and could be any of the following:

• a natural, adoptive, de facto or step-parent of the student
• a person who has legal guardianship of the student
• a person the student normally lives with (when not living away to attend school)
• an organisation or an institution

See Determining who can be the applicant for the Assistance for Isolated Children (AIC) Scheme for further information.

If the applicant is an:

• individual, go to Step 4
• organisation, go to Step 2

When the applicant is an organisation, they must complete the:

• Claim for Assistance for Isolated Children (AIC) (SY040), and
• Assistance for Isolated Children (AIC) Organisation details (SY067)

All questions must be answered unless stated otherwise.

Go to Step 3

Check the organisation has answered all relevant questions on both forms, and has:

• for SY040:
• ticked the digital declaration, or
• printed and signed the form by hand, and
• dated the declaration
• for SY067:
• printed and signed the form by hand, and
• dated the declaration

If an SY067 form has not been submitted with the claim, issue the form to the organisation and advise to return via their preferred channel

Go to Step 6

Applicant is parent /guardian/other individual

Check the applicant has answered all relevant questions on the SY040 and has:

• ticked the digital declaration, or
• printed and signed the form by hand, and
• dated the declaration

Is the applicant claiming Additional Boarding Allowance (ABA)?

• Yes, go to Step 5
• No, go to Step 7

Has the applicant completed the relevant income and Tax File Number (TFN) questions on behalf of themselves and their partner (if applicable)?

• Yes, go to Step 6
• No, advise the applicant of the missing details, the claim may be assessed for the non means tested Boarding Allowance without income details, go to Step 6

Note: If an organisation is accepted as the applicant, the income test for ABA is waived.

Has all the evidence and documentation requested on the SY040 and SY067 been lodged?

• Yes, photocopy the original documents and return to the customer (if applicable)
• No, advise the applicant or organisation of the required documents still outstanding

Go to Step 7

To complete the check:

• record details on a DOC, include any requests for further information
• add an Intent to claim if appropriate. See Intent to claim and vulnerable customers
• scan the claim and any supporting documents for indexing and processing by the AIC Smart Centre
• advise the applicant additional information may be provided:
• online using the upload documents service
• by post to the Reply Paid address on the claim form(s)
• by fax
• in person at a service centre

For complex AIC enquiries refer the customer to the AIC line on 132318