Assessing the Assistance for Isolated Children (AIC) Organisation details (SY067) 010-03020080

Has the SY067 form been lodged to accompany a Claim for Assistance for Isolated Children (AIC) SY040 form?

• Yes, go to Step 3
• No, go to Step 2

The organisation must also complete the Claim for Assistance for Isolated Children (AIC) SY040 form.

On the organisation record, issue the form using the Mail Forms guided procedure.

Tell the organisation to lodge the claim as soon as possible.

Record details on a DOC.

Procedure ends here.

Check the organisation has answered all relevant questions on the SY067 form and has:

• ticked the digital declaration, or
• printed and signed the form by hand, and
• dated the declaration

Have all required questions been answered and the declaration completed?

• Yes for:
• scan the SY067, SY040 and any supporting documents to the organisation record. Record details on a DOC. Procedure ends here
• tell the organisation that the form will be allocated to an appropriate staff member for processing. Procedure ends here
• go to Step 4
• No, for:
• tell the organisation of the missing information. Scan the SY067, SY040 and any supporting documents to the organisation record. Record details on a DOC. Procedure ends here
• or go to Step 5

The organisation must have full responsibility for the upkeep of the student, and:

• the student has been placed in their care by a state/territory authority or court, or
• the student's parents:
• are not involved in decisions about the care of the student
• do not provide any financial support for the student, and
• are either unable to be contacted to complete the form or are unwilling to do so

Using the provided SY067 form, determine if the organisation has full responsibility for the upkeep of the student. See Determine who can be the applicant for Assistance for Isolated Children (AIC).

Does the organisation have full responsibility for the student?

• Yes, asses the AIC claim. See Assessing and coding claims for Assistance for Isolated Children (AIC)
• No, reject the AIC claim. See Rejecting an Assistance for Isolated Children (AIC) claim

When the claim has not been filled out completely or the declaration has not been completed correctly, a request for information will need to be issued.

On the organisation's record, go to the History Summary (HS) screen. View the list of recent correspondence created in Customer First.

Has a Q760 letter been previously issued to the organisation for this claim?

• Yes, for:
• the SY067 form will be allocated to an appropriate staff member. Procedure ends here
• reject the AIC claim. See Rejecting an Assistance for Isolated Children (AIC) claim
• No, the Service Officer must:
• issue a Q760 letter on the organisation's record requesting the required information. See Creating a manual letter or Online Advice (OLA)
• index an AIC NCL activity on the student's record
• place the activity on hold with a due date the same due date as the RFI letter
• record details on a DOC and include any requests for further information
• procedure ends here