Completing the Claim for Fares Allowance (tertiary students only) (SY005) for Youth Allowance, Austudy, Pensioner Education Supplement 010-04060010

All applicants must complete questions 1 to 8 and are required to provide their personal details including their Customer Reference Number (CRN) if known.

Questions 9 to 16 should only be completed if the applicant is requesting a reimbursement of travel already completed.

The applicant needs to provide details of the journey they have already completed including:

• departure and destination
• date of travel
• cost of travel
• method of travel

They must advise which FAA journey this is (that is, from home to their institution at the start of the study year, return journey between the institution and home during the year, or from the institution to their permanent home at the end of the study year.)

If the applicant travelled by public transport, they need to complete questions 11 - 14, 16 and 17 and provide evidence of the journey (for example tickets, dockets etc.) If no evidence is available, they need to explain why.

Eligible students who travelled by public transport will be reimbursed for the cheapest mode of public transport available for the journey, regardless of whether they used that method of travel or not.

If the applicant travelled by private transport, they need to complete questions 15, 17, 19 - 20 which requests details of the vehicle (engine capacity and whether or not it is a rotary engine) and number of kilometres travelled.

Eligible students who travelled by private transport will be paid a per-kilometre rate, depending on the size of the vehicle.

A student may be eligible for FAA at the private transport rate in some cases, where public transport is available. The student must provide evidence they were required to travel by private transport due to reasons such as a medical condition, weather conditions, road closures or unavailability of public transport.

FAA can also be paid at the private transport rate where it is not practicable for the student to use public transport to move significant volumes of living necessities or personal belongings, such as essential kitchenware and bedding, from their permanent home in order to undertake study.

If the applicant travelled by taxi, they need to complete question 14 and provide evidence of the journey (for example tickets, dockets, receipts etc.) If no evidence is available, they need to explain why. If public transport was available for the journey, the person will be reimbursed only for the cost of the cheapest available public transport for that trip, even if they chose to travel by taxi.

Questions 21 - 25 should be completed if the applicant has not yet travelled and is requesting pre-booked FAA

If requesting pre-booked Fares Allowance, the applicant needs to provide details of proposed travel. If the applicant is eligible for Fares Allowance, the cheapest reasonable form of travel will be booked for the customer by the agency and payment will be made directly to the transporter operator.

Note: the applicant can claim any ancillary costs. For example, the cost of a bus and/or taxi fare to the train station after they have travelled. Any claim for reimbursement of fares after the applicant has travelled would be paid to the applicant.

Documents to support claim

All applicants should use the checklist at question 26 and ensure they attach the relevant documents where requested as evidence to support their claim.

The applicant must sign and date the declaration at question 29 to confirm:

• they have given the correct and complete information, and
• they understand there are penalties for giving false or misleading information

Questions 27, 30 must be completed if a third party is claiming FAA because the person who undertook the journey has died.

The third party must provide their account details at Question 31. If the third party is under 18, receiving Youth Allowance and dependent, they must provide their parent(s) account details.

If the claim is approved FAA will be paid to the account nominated at this question.

The third party must sign and date the Statement at Question 33 to confirm:

• they have given correct and complete information, and
• they understand there are penalties for giving false or misleading information

For more information, see Assessing eligibility for Fares Allowance for Youth Allowance (YA), Austudy and Pensioner Education Supplement (PES) after a customer has died.

No interview or appointment is required to lodge an SY005 FAA Claim form.

The completed form and requested evidence (tickets, dockets etc.) may be lodged via

• The customer's online account
• the Express Plus mobile app
• in person at the nearest service centre, or
• posted to

Services Australia
Student Services
Reply Paid 7804
CANBERRA BC ACT 2610

Documents supporting their claim may also lodged via:

• Upload documents
• Express Plus mobile app
• in person at the nearest service centre, or
• posted using the proper reply paid envelope