Student Start-up Loan (SSL) 010-07030080
Escalating to mySupport
Only LPS or SSOs should escalate SSL issues through mySupport. Submit requests as a request for the payment type (ABSTUDY, Austudy or Youth Allowance). Include:
- The impacted loan period/s – e.g. Loan Period 1 2020 = 1 January to 30 June 2020
- Explanation of the issue
- Any other relevant information
Examples - QTD type and QTD date
This table contains examples to help determine the Qualification Test Day (QTD) type and QTD date for a Student Start-up Loan (SSL).
- QTD A - the day the secretary determines the person's claim for SSL for the qualification period
- QTD B - if the approved scholarship course ends in the qualification period - the last day of the approved scholarship course
- QTD C - last day of the qualification (loan) period