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Process daily resolution in Australian Immunisation Register (AIR) 011-10100080

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This page contains details on how AIR Service Officers process a daily resolution, from the initial steps through to deciding what action to take to finalise and how to process encounters pended during the daily resolution process.

On this page:

Initial process daily resolution steps

Process encounters pended during daily resolution

Merge individuals in AIR Service Officer Portal

Initial process daily resolution steps

Table 1

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Step

Action

1

Access the AIR Site

From the main menu, select:

  • AIR service Officer Portal
  • the Daily Resolution selection list tab

2

Review records

Review records to determine they are for the same person.

Select SIN to assess:

  • Possible matches present:
    • Identify the correct record and Select
    • Select the Review selected match tab (this box highlights when ticked)
    • Both records present
    • Compare immunisation history by clicking on the action drop down box
    • To view the records in more detail click on the eye icon
    • Complete an address search in CDMS

Match options are either:

  • Merge now, provides the warning and then merges the 2 records, or
  • Pair is not a match, gives the ability to either:
    • keep as a possible match (useful if further record investigation is required), or
    • to remove the possible match from the resolution queue

Note: if the customer has a current restriction, see Merge or match individual records and SIN records in Australian Immunisation Register (AIR).


Process encounters pended during daily resolution

Table 2

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Step

Action

1

Access enquiry

Log on to AIR Mainframe and:

  • key ‘YCUI’
  • press [Enter]

The YCUI – Registration Amendment Search screen is displayed.

2

Enter personal details
  • key the individual’s:
    • Medicare number or surname
    • given name
    • date of birth
    • post code or post code range
  • press [Enter]

The YCUA – Amendment Registration screen is displayed.

3

Check vaccination history

To check the vaccination history:

  • Press [PF14] – VACC HIST]

The YIRD - Episode history-basic screen is displayed.

4

Action pended encounter

Select (/) the pended encounter and press either:

  • [PF5] - Encounter to amend the date of service
  • [PF6] – Antigen to amend/action the antigen or dose details

See the Pend processing tab in Process pended claims in Australian Immunisation Register (AIR).


Merge individuals in AIR Service Officer Portal

Table 3: this table describes how AIR Service Officers match a Supplementary Identification Number (SIN) record to another record where a duplicate record is found for the same individual and there is no Individual Healthcare Identifier (IHI).

Expand table

Step

Action

1

AIR Service Officer Portal

From the main menu, select:

  • AIR Service Officer Portal
  • the Merge Individual (Search) tab

2

Enter personal details
  • In the Identifiers field, key the customer's identifier:
    • PIN/SIN ,or
    • SIN/SIN
  • Select Review

Note: after entering the first customer identifier, select [Enter] to add the second customer identifier to the line below. An error message will display if customer identifiers are not on individual lines.

3

Review records

Review records to determine the records are for the same person.

If the records:

4

Merge records

To proceed with merge, select Merge Now.

5

Warning Message

A warning message displays confirming the merge of the records. If:

  • Merge now is selected, a successful message will display with surviving SIN or PIN
  • Don’t merge is selected, go to Step 3

Note: if the customer has a current restriction, see Merge or match individual records and SIN records in Australian Immunisation Register (AIR).