This document outlines how to action Australian Immunisation Register (AIR) returned mail for individuals and providers. Mail may be marked 'not at this address' or 'return to sender (RTS)'.
Record returned mail for Medicare registration and SIN record on the AIR system
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Step |
Action |
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1 |
Locate the customer in CDMS + Read more ...
To confirm what action needs to be taken, find the customer in CDMS
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Access the Medicare Portal and log on to CDMS
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Select Amend Consumer Details then Address Search
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Set the following search criteria:
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Program: All Programs
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Country: Australia
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State, postcode and locality: select from the drop down box
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Key the address from the letter
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Select Consumers. The Address Usage – Consumer Details display
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Go to Step 2
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2 |
Group Association Details + Read more ...
Select the correct customer using the radio button and then Group.
If the:
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Consumer Group Association Details screen displays:
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00303 NOT ASSOCIATED WITH GROUP RECORD message displays:
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3 |
Search the record in the AIR Mainframe + Read more ...
Is the Service Officer trained in AIR Mainframe?
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Yes, search the record in the mainframe:
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from a blank screen, key YCUI. The YCUI - Registration Amendment Search screen displays
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key the surname, given name and postcode in relevant fields
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press [Enter]. The YCUA – Amendment Registration screen displays the individual’s details
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go to Step 4
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No:
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re-categorise the work item in PaNDA to AIR return mail (AIR_RET)
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procedure ends here
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4 |
Record returned mail for SIN record + Read more ...
Is the address on the returned mail the same as the most recent address recorded?
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Yes:
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key 'Y' in the Returned Mail field and press [Enter]. The message '[PF9] to update' displays
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press [PF9] to update. The message 'Update Successful' displays
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procedure ends here
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No, update is not required. Procedure ends here
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