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Medicare Compensation Recovery 011-15000000

This document outlines general information about the Medicare Compensation Recovery Program for staff. This includes how to send and resend correspondence, a list of terminology, manual and system letters and forms.

On this page:

Send a Standard Letter Template (SLT) manual letter

Resend MCRS correspondence

Resend CCMS correspondence (legacy system)

Send a Standard Letter Template (SLT) manual letter

Table 1

Step	Action
1	Locate the SLT See the Compensation Recovery list on the Letters and Messaging sub-site. Select the SLT to send the: Compensation claim document enclosed (Z2451) letter, or More information is needed to process a payment (Z2277) letter Notice of charge (individual) (Z2278) letter, or Notice of charge (business) (Z2518) letter The Resources page contains a list of manual and system generated letters.
2	Fill in and send the SLT Complete the SLT, go to the Completing a Standard Letter Template (SLT) table Save a copy of the completed letter to the relevant folder in the Compensation Recovery file folder on the shared network drive Select the folder for the relevant year and month Save the letter using the letter code and associated WIN. If no WIN exists, use the Medicare number or injured person’s name. For example Zxxxx_12345678X Send to the recipient in an envelope appropriate to the number of pages being sent: 1 - 7 pages: DL size EN270 8+ pages: A4 size EN274 Note: do not send a copy of the letter to the Compensation Recovery inbox through email or Multi-Function Device (MFD).
3	Add a case note Add a case note detailing the SLT manual letter sent.

Resend MCRS correspondence

Table 2

Step	Action
1	Locate MCRS correspondence To resend correspondence: When in an Enquiry case Select Actions from the Case Summary panel on the left Select Resend Correspondence from the Actions dropdown menu, the Resend Correspondence window appears How many items does the Service Officer want to send? 1-3 items, go to Step 2 4 or more items, go to Step 3 Or When outside an Enquiry case Select Restricted Claim Actions from the left hand menu Select the Search Compensation tab Enter the Work Identification Number (WIN) under Claim details Select Search, a Search results box appears Select Actions Select Resend Correspondence, the Resend Correspondence window appears How many items does the Service Officer want to send? 1-3 items, go to Step 2 4 or more items, go to Step 3
2	Resend 1-3 MCRS correspondence items Select the correspondence to be resent. Only one can be selected Select a recipient for the correspondence. Only one can be selected Note: ensure that they are authorised to receive that information. For example, do not send copies of documents to an injured person/claimant’s solicitor unless there is a valid Third Party Authority (MO021) on file Select Preview to confirm the cover letter is addressed to the correct person Select Submit Repeat above for 2nd and 3rd items. They will be sent out in 3 separate envelopes with 3 separate cover letters Procedure ends here
3	Print 4 or more MCRS correspondence items Select a correspondence hyperlink to view a letter to be resent. A new window opens and the letter displays Print the correspondence: Select the printer icon in the menu bar Select X in the top right corner to close the window The Resend Correspondence window shows again Repeat above until all correspondence to be resent has been printed locally
4	Collect, collate and send 4 or more MCRS correspondence items See the Compensation Recovery list on the Letters and Messaging sub-site Select the Z2451 Compensation Claim Document Enclosed letter, complete the required fields in the macro and print Collect and collate prints Send to the recipient in an envelope appropriate to the number of pages being sent: 1-7 pages: DL size EN270 8+ pages: A4 size EN274 Note: Service Officers must verify that all letters included in a batch of multiple correspondence, which are placed in the same envelope, are destined for a single recipient.
5	Add a case note Add a case note detailing which MCRS letters were printed locally and posted.

Resend CCMS correspondence (legacy system)

Table 3

Step	Action
1	Access Fuji Xerox Document Management System Go to the Fuji Xerox Document Management System portal Enter Login Name (P number) and Password (Compo2017) Select Login
2	Locate and print CCMS correspondence From the left hand menu, select Medicare Letters, then Compensation, then Compensation. A ‘Searching Medicare Letters’ box appears Enter the WIN (including alpha), then Search. Search results display Select correspondence to be sent select boxes in the Queue column as required, multiple can be selected select Download PDF of selected items. A file to download appears select the Open file hyperlink. All correspondence items selected are in the PDF document Print the PDF document, select the printer icon in the menu bar to print locally See the Compensation Recovery list on the Letters and Messaging sub-site Select the Compensation claim document enclosed (Z2451) letter Complete required fields in the macro and print, go to Table 1 > Step 2 for the process
3	Send CCMS correspondence Collect and collate prints Send to the recipient in an envelope appropriate to the number of pages being sent: 1-7 pages: DL size EN270 8+ pages: A4 size EN274
4	Add a case note Add a case note detailing which legacy (CCMS) letters were printed locally and posted.