This document outlines general information about the Medicare Compensation Recovery Program for staff. This includes how to send and resend correspondence, a list of terminology, manual and system letters and forms.
On this page:
Send a Standard Letter Template (SLT) manual letter
Resend MCRS correspondence
Resend CCMS correspondence (legacy system)
Send a Standard Letter Template (SLT) manual letter
Table 1
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Step |
Action |
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1 |
Locate the SLT + Read more ...
Go to the Compensation Recovery list on the Letters and Messaging sub-site.
Select the SLT to send the:
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Compensation claim document enclosed letter (Z2451), or
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We need more information to process a payment manual letter (Z2277)
The Resources page contains a list of manual and system generated letters.
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2 |
Fill in and send the SLT + Read more ...
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Complete the SLT, go to the Completing a Standard Letter Template (SLT) table
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Save a copy of the completed letter to the relevant folder in the Compensation Recovery file folder on the shared network drive
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Select the folder for the relevant year and month
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Save the letter using the letter code and associated WIN. If no WIN exists, use the Medicare number or injured person’s name. For example Zxxxx_12345678X
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Send to the recipient in an envelope appropriate to the number of pages being sent:
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1 - 7 pages: DL size EN270
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8+ pages: A4 size EN274
Note: do not send a copy of the letter to the Compensation Recovery inbox via email or MFD.
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3 |
Add a case note + Read more ...
Go to Table 6 Add a case note in Claim management - Medicare Compensation Recovery.
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Resend MCRS correspondence
Table 2
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Step |
Action |
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1 |
Locate MCRS correspondence + Read more ...
To resend correspondence:
When in an Enquiry case
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Select Actions from the Case Summary panel on the left
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Select Resend Correspondence from the Actions dropdown menu, the Resend Correspondence window appears
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How many items does the Service Officer want to send?
Or
When outside an Enquiry case
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Select Restricted Claim Actions from the left hand menu
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Select Search Compensation at the top of the box
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Enter the Work Item Number (WIN) under Claim details
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Select Search, a Search results box appears
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Select Actions
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Select Resend Correspondence, the Resend Correspondence window appears
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How many items does the Service Officer want to send?
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2 |
Resend 1-3 MCRS correspondence items + Read more ...
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Select a correspondence to be resent. Only one can be selected
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Select a recipient for the correspondence. Only one can be selected
Note: ensure that they are authorised to receive that information. For example, do not send copies of documents to an injured person/claimant’s solicitor unless there is a valid Third Party Authority (MO021) on file
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Select Preview to confirm the cover letter is addressed to the correct person
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Select Submit
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Repeat above for 2nd and 3rd items. They will be sent out in 3 separate envelopes with 3 separate cover letters
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Procedure ends here
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3 |
Print 4 or more MCRS correspondence items + Read more ...
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Select a correspondence hyperlink to view a letter to be resent. A new window opens and the letter displays
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Print the correspondence
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select the printer icon in the menu bar
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select X in the top right corner to close the window
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the Resend Correspondence window shows again
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Repeat above until all correspondence to be resent has been printed locally
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4 |
Collect, collate and send 4 or more MCRS correspondence items + Read more ...
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Go to the Compensation Recovery list on the Letters and Messaging sub-site
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Select the Z2451 Compensation Claim Document Enclosed letter, complete the required fields in the macro and print
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Collect and collate prints
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Send to the recipient in an envelope appropriate to the number of pages being sent:
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1-7 pages: DL size EN270
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8+ pages: A4 size EN274
Note: Service Officers must verify that all letters included in a batch of multiple correspondence, which are placed in the same envelope, are destined for a single recipient.
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Resend CCMS correspondence (legacy system)
Table 3
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Step |
Action |
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1 |
Access Fuji Xerox Document Management System + Read more ...
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2 |
Locate and print CCMS correspondence + Read more ...
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From the left hand menu, select Medicare Letters, then Compensation, then Compensation. A ‘Searching Medicare Letters’ box appears
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Enter the WIN (including alpha), then Search. Search results display
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Select correspondence to be sent
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select boxes in the Queue column as required, multiple can be selected
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select Download PDF of selected items. A file to download appears
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select the Open file hyperlink. All correspondence items selected are in the PDF document
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Print the PDF document, select the printer icon in the menu bar to print locally
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Go to the Compensation Recovery list on the Letters and Messaging sub-site
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select the Z2451 Compensation Claim Document Enclosed letter
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complete required fields in the macro and print, go to Table 1 Step 2 for the process
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3 |
Send CCMS correspondence + Read more ...
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Collect and collate prints
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Send to the recipient in an envelope appropriate to the number of pages being sent:
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1-7 pages: DL size EN270
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8+ pages: A4 size EN274
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