Medicare Compensation Recovery 011-15000000

Go to the Compensation Recovery list on the Letters and Messaging sub-site.

Select the SLT to send the:

• Compensation claim document enclosed letter (Z2451), or
• We need more information to process a payment manual letter (Z2277)

The Resources page contains a list of manual and system generated letters.

• Complete the SLT, go to the Completing a Standard Letter Template (SLT) table
• Save a copy of the completed letter to the relevant folder in the Compensation Recovery file folder on the shared network drive
• Select the folder for the relevant year and month
• Save the letter using the letter code and associated WIN. If no WIN exists, use the Medicare number or injured person’s name. For example Zxxxx_12345678X
• Send to the recipient in an envelope appropriate to the number of pages being sent:
• 1 - 7 pages: DL size EN270
• 8+ pages: A4 size EN274

Note: do not send a copy of the letter to the Compensation Recovery inbox via email or MFD.

Go to Table 6 Add a case note in Claim management - Medicare Compensation Recovery.

To resend correspondence:

When in an Enquiry case

• Select Actions from the Case Summary panel on the left
• Select Resend Correspondence from the Actions dropdown menu, the Resend Correspondence window appears
• How many items does the Service Officer want to send?
• 1-3 items, go to Step 2
• 4 or more items, go to Step 3

Or

When outside an Enquiry case

• Select Restricted Claim Actions from the left hand menu
• Select Search Compensation at the top of the box
• Enter the Work Item Number (WIN) under Claim details
• Select Search, a Search results box appears
• Select Actions
• Select Resend Correspondence, the Resend Correspondence window appears
• How many items does the Service Officer want to send?
• 1-3 items, go to Step 2
• 4 or more items, go to Step 3

• Select a correspondence to be resent. Only one can be selected
• Select a recipient for the correspondence. Only one can be selected
  Note: ensure that they are authorised to receive that information. For example, do not send copies of documents to an injured person/claimant’s solicitor unless there is a valid Third Party Authority (MO021) on file
• Select Preview to confirm the cover letter is addressed to the correct person
• Select Submit
• Repeat above for 2nd and 3rd items. They will be sent out in 3 separate envelopes with 3 separate cover letters
• Procedure ends here

• Select a correspondence hyperlink to view a letter to be resent. A new window opens and the letter displays
• Print the correspondence
• select the printer icon in the menu bar
• select X in the top right corner to close the window
• the Resend Correspondence window shows again
• Repeat above until all correspondence to be resent has been printed locally

• Go to the Compensation Recovery list on the Letters and Messaging sub-site
• Select the Z2451 Compensation Claim Document Enclosed letter, complete the required fields in the macro and print
• Collect and collate prints
• Send to the recipient in an envelope appropriate to the number of pages being sent:
• 1-7 pages: DL size EN270
• 8+ pages: A4 size EN274

Note: Service Officers must verify that all letters included in a batch of multiple correspondence, which are placed in the same envelope, are destined for a single recipient.

• Go to the Fuji Xerox Document Management System portal
• Enter Login Name (P number) and Password
• Select Login

• From the left hand menu, select Medicare Letters, then Compensation, then Compensation. A ‘Searching Medicare Letters’ box appears
• Enter the WIN (including alpha), then Search. Search results display
• Select correspondence to be sent
• select boxes in the Queue column as required, multiple can be selected
• select Download PDF of selected items. A file to download appears
• select the Open file hyperlink. All correspondence items selected are in the PDF document
• Print the PDF document, select the printer icon in the menu bar to print locally
• Go to the Compensation Recovery list on the Letters and Messaging sub-site
• select the Z2451 Compensation Claim Document Enclosed letter
• complete required fields in the macro and print, go to Table 1 Step 2 for the process

• Collect and collate prints
• Send to the recipient in an envelope appropriate to the number of pages being sent:
• 1-7 pages: DL size EN270
• 8+ pages: A4 size EN274