Document Assessment – Medicare Compensation Recovery 011-15010000

The 2 most important factors of any work actioned by Medicare Compensation Recovery are:

• accuracy of information
• the protection of customer’s privacy

Service Officers must complete mandatory checks when conducting document assessment and accessing compensation claims. This makes sure that information held is accurate, and released only to the correct person, at the correct time.

Go to Process correspondence - Medicare Compensation Recovery for MCRS and mandatory checks.

When the agency receives correspondence, Service Officers must decide if:

• a form is valid and complete, and
• the information is notifiable under the Health and Other Services (Compensation) Act 1995, and
• a claim has already been registered, or a new claim needs to be registered

Medicare Compensation Recovery forms are available to external customers for different reasons throughout the life of a compensation claim.

Each Medicare Compensation Recovery form has signature requirements and needs different mandatory information when registering or processing a compensation claim.

Note: when a customer re-submits a form that was previously incomplete, it can be accepted when the declaration is re-signed, re-dated and valid.