This document outlines information for Service Officers when receiving calls from customers about correspondence received about health research and how to request to add a customer to the opt-out list.
Request to add customer to opt-out list
Expand tableStep | Action |
1 | Customer asks to stop receiving letters to participate in health research
If the customer wishes to be added to the opt-out list to stop receiving letters to participate in health research: - Send an email to the Health Research Coordination Team and include:
- customer’s name
- customer’s Medicare number
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