Held payments for Medicare customers 011-25042940

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Description

• Is it a requirement that all children about to turn 14 years must register a bank account with Medicare?

• What happens when a child turns 14 years and has not registered a bank account with Medicare?

• It is not mandatory for children to register a bank account with Medicare
• All children remain eligible for Medicare regardless if they have a registered bank account with Medicare
• Medicare claims can still be submitted and assessed. However, Medicare benefits cannot be paid to the child until a bank account is registered for the child
• If a person other than the child incurs the cost for the health service, the Medicare benefits can be paid to that person if they have:
  • been indicated as the claimant, and
  • registered a bank account with Medicare

See Services Australia website links:

• Getting Medicare benefits
• What happens when your child turns 14

Can the parent/caregiver of a child still access the child’s Medicare records to view or amend the bank account when the child turns 14 years?

• No, Medicare records become private once a child turns 14 years
• The child can:
  • create a myGov account and link Medicare services to view or amend bank accounts registered for them once they turn 14 years
  • call Medicare
  • visit a service centre

See Services Australia website link - What happens when your child turns 14.

If a customer registers a bank account for a child under 14 years on their Medicare card, then their partner wishes to register a different bank account for the same child, what will happen?

• Only the Medicare card group contact person has access through their Medicare online account to register a bank account for a child on their Medicare card aged 13 years and 9 months
• The Edit Bank Details screen in their Medicare online account is only available when there is not a valid bank account recorded in CDMS for that child
• Once a bank account is registered for a child by the Medicare card group contact person, all other Medicare card group contacts do not have access to the Edit Bank Details screen for that child
• Once the child turns 14 years, they can change the bank account if they wish

Can a customer register a bank account for younger or older children on their Medicare card?

• Bank accounts are not usually registered for children under 14 years
• Once children turn 14 years they must manage their own Medicare information:
  • through Medicare online details
  • by calling Medicare or visiting a service centre
• Parents/caregivers no longer have access to their child over 14 years Medicare information
• Not all children will know they should contact Medicare once they turn 14 years. The agency supports parents/caregivers to register a bank account for the child before the child turns 14 years. This makes sure Medicare benefits can be paid in future

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Description

If a claimant is deceased can a family member register a bank account for them?

No.

Only the executor of the deceased persons estate or the appointed administrator can register a bank account for a deceased person.

If a person was the Nominee or Power of Attorney for a person who is now deceased, can they register a bank account for that person?

No.

Nominee and Power of Attorney arrangements stop when a person is deceased. Only the executor or the appointed administrator can register a bank account for a deceased person.

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Description

How do customers create a myGov and a Medicare online account?

See How users create a myGov account and link services.

How do customers register a bank account using the Medicare online account?

See Medicare online accounts > My details > Item 3 in Accessing and using Medicare online account.