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National telephony protocols for Medicare and Pharmaceutical Benefits Scheme (PBS) 011-40120000

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This document outlines the procedures relating to the national telephony protocols for Medicare and Pharmaceutical Benefits Scheme (PBS).

Media enquiries

For media enquiries, see Media Branch.

Complaints and feedback line

All external feedback received via the Complaints and Feedback Line must be recorded. See Managing complaints and feedback.

The Resources page contains contact details, links to forms and intranet links.

Contents

Telephone standards for Medicare and Health Delivery

Recording interactions

Managing complaints and feedback