Rapid Addressing for Medicare 011-40130000

Rapid Addressing is integrated into the following CDMS screens:

CDMS:

• Register Consumer (all programs, for example, Medicare, AODR, etc.)
• Amend Consumer (all programs)
• Amend Medicare card
• Register Medicare card
• Amend CAPS Program Details
• New CAPS program Details
• Register IHI Consumer - mailing and residential
• Amend IHI Consumer - mailing and residential
• Address Search (all programs and IHI)
• Amend AODR Entitlement
• Amend NBCSR Entitlement

Rapid Addressing is also integrated into the Medicare Eligibility and Enrolments (MEE) Portal. See Digital Medicare enrolments (DME) and the MEE Portal.

Rapid Addressing is available for:

• Service Officers in CDMS screens that have functionality to record or amend addresses. Note: Rapid Addressing will not be implemented into the Medicare Provider Directory System (PDS) create and amend provider registration screens as previously advised. This implementation has been deferred until further notice.
• Customers, through their Medicare account online.

Rapid Addressing assists Service Officers and customers to record an address by providing address suggestions from Australia Post files based on the characters entered by the user. Staff can manually enter an address that does not exist in the Australia Post files by selecting the address suggestion under the - Your input - heading in the list. However, Service Officers should only select this option if the address entered does not appear in the list provided and they are satisfied that it is correct.

Where there is a conflict in the correctness of the locality/postcode/state combination provided by the customer and that suggested by Rapid Addressing, the Rapid Addressing suggestion should be considered the correct combination. Service Officers should always make sure that they have selected the correct address before completing the address update.

Under no circumstances must a Service Officer advise a customer:

• their address is ‘not known to Australia Post’ and is therefore wrong
• to contact Australia Post if they believe the address combination provided by Rapid Address is incorrect

In these circumstances, Service Officers should manually enter the address and select the entry from under the - Your input - heading in the list of suggestions provided.

There is no change to the way non-Australian addresses are entered. If a country other than Australia is selected as a residential address to add or amend, rapid addressing does not initiate. This is because Rapid Addressing accesses the Australia Post address files and only works for Australian addresses.

Commence address entry in the Locality or postcode field. As characters are entered into the Locality or postcode field, suggestions are displayed. Once the locality or postcode details have been completed the user is navigated to the Street address field where Rapid Addressing again provides suggestions based on the user input to complete the address update.

The following address types are able to be updated using Rapid Addressing:

• consumer residential address
• consumer mailing address

Select a suggestion

A suggestion can be selected by using the mouse to navigate to the selections and clicking on the selection. Selection by keyboard is using the arrow keys for navigation and either the tab or enter key to select.

Locality or postcode

The Locality or postcode field displays as blank when either there is no existing address data or when the clear button has been activated. When updating an existing address, this field displays the existing locality of the address and must be confirmed if updating the street number or street, otherwise it should be overtyped with the new locality.

To code an address, users begin by entering a locality or full postcode. A list of suggested localities should display after entering at least 3 characters or the full postcode. User input also displays as a suggested address under - Your input - heading and should only be selected if required (for example, for a new subdivision that is not yet known to Australia Post).

Once the Locality or postcode field has been populated, a Street address and Embellishment field appears above the Locality or postcode field. The street address can then be recorded in the same manner.

Address suggestions provided by Rapid Addressing may differ from how they were input by the user. The address displayed by Rapid Addressing is the preferred format.

Street address

A list of suggested streets displays after the first letter typed in the Street address field, provided there are matches in the Australia Post File. The Street details field can be coded by first typing either the street number (including prefixes such as Unit or PO Box), or the street name. The - Your input - heading also displays as a suggested street and should only be selected if necessary.

If starting by the street name, a list of street numbers displays after the street is selected. In some instances, the street may actually be in a neighbouring locality or in multiple localities. Extra care should be taken to make sure that the correct selection is made.

For existing addresses, the town/locality is pre-populated to the Locality or postcode field which can be overtyped. The user does not need to type anything before being able to see suggestions based on the existing town/locality.

Once the locality, state and postcode are confirmed by a selection from the suggestions list, the address line and Embellishment field can be updated. Address suggestions display. The user can either select from the list of suggestions or start typing over the pre-populated data.

When creating a new address, Rapid Addressing displays automatically with the Locality or postcode field. Once this field is complete, the user is prompted to complete the Street address and Embellishment field. Once the Validate button is selected, the address details are saved.

Embellishment - additional address information

Additional address information, for example:

• property and building names, or
• ‘Care of’ information

need to be entered within the Embellishment field.

The Resources page contains a list of non-standard address types and a relevant description for each address type.