Medicare patient claims history or claims history statement has incorrect or missing information 011-43010130

Assessing and Benefits

Medicare claims helpdesk

Note: use 'Save As' workaround to download/use attachment.

PP040 - Customer enquiry form

If a payment is not displaying on the customer record, processing staff are to complete and submit the mySupport webform Medicare Online Accounts General Enquiries issues:

• Go to mySupport
• Search using key words, error message or application name and select the relevant webform
• Complete the webform providing:
• Consumer ID
• Medicare card number
• Medicare PIN
• Date of missing service
• Provider number
• Item number service was for
• Submit the required webform taking note of any receipt or reference code
• Complete and Submit the required webform taking note of any receipt or reference code produced

Medicare Digital Services

Understand your Medicare History Statement