Family Tax Benefit Part A in Medicare Safety Net 011-43080030

On a blank Customer Information Control System (CICS) screen:

• key RPQN
• press [Enter]

The Patient Enquiries - Selection Criteria (RPQN) screen displays.

• Key:
• F into the SEARCH FILE field
• the entitlement number into the ENTITLEMENT ID field
• Press [Enter]

Note: if the patient's customer reference number (CRN) number is available, use the number for the enquiry. If the CRN is unavailable, use a Medicare card number.

Press:

• [Enter] to display the FTB Entitlement Enquiry (RFTB) screen
• [F3] to return to the PBS Patient Enquiry screen

Identify caller. See Authenticating a Medicare customer.

Log into the Consumer Directory Maintenance System (CDMS)

Select the Inquire on consumer details link on the CDMS Homepage.

The Inquiry Search screen displays.

Select Medicare Safety Net from the drop down list.

Enter one of the following identifiers:

• Medicare Card number
• Consumer ID
• Medicare Personal Identification Number (PIN)
• Family ID of the person who is registering the family

Select:

• the appropriate ID Number Type from the drop down list
• Safety Net Year from the drop down list
• the Entitlement button

If the consumer is a member of a registered safety net family, the Search Results will be displayed. Go to Step 5.

If the consumer is not registered as a Safety Net family member, the Registration Summary will be displayed. Go to step 8.

Select the:

• consumer making the enquiry
• Continue button

The Registration Summary – Registered Family will display.

Select the:

• Family ID
• Continue button

The Inquiry Medicare Safety Net Details page will display and default to the Threshold Details tab.

Threshold details will be displayed.

Select the consumer by clicking on small arrow, the following will be returned:

• Safety Net Type - MSN and EMSN
• Threshold Type - General or Concessional
• Verified Amount - fully paid accumulated amounts
• Unverified Amount - unpaid accumulated amounts

If a consumer is not registered as a Safety Net family member the Medicare Safety Net Inquiry Search page will be returned and the Registration Summary will display.

Select the:

• consumer making the enquiry
• Continue button

The Inquiry Medicare Safety Net Details page will be displayed and default to the Threshold Details tab.

On the Inquiry Medicare Safety Net Details page select the:

• Threshold Details tab
• consumer, by clicking on small arrow, the following will be returned:
• Safety Net Type - MSN and EMSN
• Threshold Type - General or Concessional
• Verified Amount - fully paid accumulated amounts
• Unverified Amount - unpaid accumulated amounts

Complete the Medicare Safety Net query form on the Resources page.

Email the form to MPS Assessing.

Note: incomplete forms or forms missing information will be returned to the Service Officer to complete.

Service Officers must supply the following information to assist with the query:

• date
• Service Officer's details:
• name
• logon ID
• phone number
• Service Centre
• customer details:
• customer name
• Medicare card number
• address
• phone number
• customer reference number (CRN) and/or reference number
• any additional information to assist with the query
• advise customer that further investigation is required