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Verify services for Medicare Safety Net 011-43080050



This document outlines details about verification of services for Medicare Safety Net.

Note: from 1 July 2016, Norfolk Island is covered under Medicare provisions.

Verify services for an individual member of a Safety Net family

Print verification receipts

Change verification amount to zero

Online claims verification

Verify services for an individual member of a Safety Net family

Table 1: screen name- Substantiate patient contribution (NSCI).

Step

Action

1

Key NSCI, card number + Read more ...

Current calendar year search:

  • Key NSCI, card number
  • Press [Enter]

The services that require verification display.

Previous calendar year search:

  • Key NSCI,card number,from/ddmmyy e.g. for 2019 calendar year use control line 'NSCI,cardnumber,from/010119'
  • Press [Enter]

The services that require verification display.

2

Select services to be verified + Read more ...

  • Key ‘S’ in the S (select) field for each service to be verified
  • Press [Enter]

Note: confirm the amount displayed in the SUBS-AMT field is the same as the amount for substantiation on the receipt supplied by the claimant.

3

Key receipt date and payee code + Read more ...

If the safety net threshold has not been reached:

  • enter date Medicare received the receipt which required verification in the DOL field (for online claims the DOL from the provider)
  • change the 'I' to a 'U' on the NSCI control line
  • press [Enter]

If the safety net threshold has been reached:

  • in the claimant field enter the claimants Medicare card number (if different from the original claimant displayed)
  • in the REF field key the claimants reference number as per their Medicare card
  • enter date Medicare received the receipt which required verification in the DOL field (for online claims the DOL from the provider)
  • confirm the EFT details are correct and key ‘C’ in the EFT field
  • key ‘P’ in the STM field to indicate the customer has requested a statement to be sent
  • press [Enter]

The system displays the amount that has been verified against the safety net and the amount that is payable to the claimant.

4

Overkey details + Read more ...

  • Overkey control line NSCC with NSCU
  • Press [Enter]

Note: do not erase any part of the card number.

Print verification receipts

Table 2: This table describes how Service Officers print verification receipts when processing a verification claim Face-to-Face.

On completion of the verification process on the Substantiate patient contribution (NSCI) screen, if the claimant is entitled to a Medicare benefit payment, the message '8-FM SN U to ADJ SUBS AMT $nnn.nn PAY EFT BN $NNN.NN' displays.

Step

Action

1

View office copy of receipt + Read more ...

Press U TO ADJ.

The office copy of the receipt displays.

2

Print office copy of receipt + Read more ...

Press [Print Screen].

The first page of the office copy of the receipt is printed on the desktop printer.

3

View office copy signatory page + Read more ...

Press F8 FORWARD.

The signatory page of the office copy of the receipt displays.

4

Print office copy signatory page + Read more ...

Press [Print Screen].

The signatory page of the office copy of the receipt is printed on the office printer.

5

Get signature + Read more ...

Get the claimant's or Authorised Agent's signature and retain the receipt.

6

View claimant copy of receipt + Read more ...

Press F8 FORWARD.

The claimant copy of the receipt displays.

7

Print claimant copy of receipt + Read more ...

Press [Print Screen].

The claimant copy of the receipt is printed on the office printer.

8

Determine if claimant copy continues across more than 1 page + Read more ...

If the claimant receipt continues across more than 1 page, continue the following process until the end of the claimant receipt:

  • press F8 FORWARD
  • press [Print Screen]

9

Issue claimant copy of receipt + Read more ...

Upon completing the printing process, issue the claimant with the claimant copy of the receipt.

Change verification amount to zero

Table 3: screen name- Substantiate patient contribution (NSCI).

Step

Action

1

Key NSCI, card number + Read more ...

  • Key NSCI, card number
  • Press [Enter]

2

Select field for verification + Read more ...

  • key S (select) in the select field of the lines to verification
  • press [Enter]

The verification amount is displayed in the SUBS-AMT field.

3

Overkey amount + Read more ...

Overkey the amount shown in the SUBS-AMT field with 0.00 and press [Enter].

The amount entered is validated.

4

Update history screen + Read more ...

Press U TO ADJ.

The history screen reflects a $0.00 amount for that item in the SUBS-AMT field [F6] view.

Online claims verification

Table 4: screen name- Substantiate patient contribution (NSCI).

Step

Action

1

Display and partial payment amount to be verified + Read more ...

Place the cursor under the amount in the Fee field and press [F1].

The amount to be verified is displayed as Patial Payment amount.

2

Pay and verify claim + Read more ...

Take note of the patient’s Medicare card number.

Pay the claim and verify the claim using the NSCI control line:

  • See Table 1 in Verify services for Medicare Safety Net
  • Select the services to be paid

Note: Service Officers need to confirm amount to be verified is correct on the NSCI screen before updating.

The return message 1- SNET PEND is displayed where partial payment is:

  • greater than the out of pocket amount
  • less than the out of pocket amount

3

Pend items + Read more ...

Key ‘P’ in Payee code field and RSN 388 to pend items.

For reason codes refer to Indicators, codes, modifiers and control lines for claims processing in Medicare.

Note:

  • Service Officers must complete this step
  • all documentation must be forwarded for processing to MPS Assessing