Cheque processing in Medicare 011-43090000

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Contact details

Medicare Claims and Assessing

Cheque extraction requests

Medicare Claims Helpdesk

Medicare and Aged Care - Local Peer Support (LPS)

Write to us - Services Australia

Allied Health professionals

The following is a list of Allied Health professionals:

Aboriginal Health Workers
Audiologists
Chiropractors
Diabetes Educators
Dieticians/Nutritionists
Enrolled Nurses
Exercise Physiologists
Occupational Therapists
Orthoptists
Orthotists/Prothetists
Osteopaths
Physiotherapists
Podiatrists
Psychologists
Registered Nurses
Social Workers
Speech Pathologists

Cheque status

Table 1

Cheque status	Date of issue	Additional information
UNPRES	< 14 days from the issue date	Cheque is unpresented - in transit and must not be stopped.
UNPRES	> 14 days from the issue date	Cheque is unpresented - can be stopped if it is not subject to the 90 Day Pay Doctor Cheque Scheme Registration in Provider Directory System (PDS).
PRES	< or > 14 days	Cheque has been presented - banked.
CANC	No details	Cheque has been cancelled - Investigate patient history.
CEFT	DDMMYY	Payment has been deposited into health professionals EFT account. Process ends.
No Details	Blank or no details are on the screen	Investigate date of processing: DOP < 14 days - cheque may not be issued DOP > 90 days - cheque/payment - has been finalised. See Cheque Trace Note: cheque details stay visible on NHSI or BBCI for 2 months past the date of presentation or cancelling.
RETURNED		Cheque has been returned to Services Australia this cheque/payment can be reissued.
REDIRECT		Cheque has been redirected to customer’s new address.
STALE		Cheque is stale - over 15 months old. If appearing on history payment can be reissued If unable to locate the original processing line and the cheque is under 6 years old, get the claims history Cheque is over 6 years old, tell customer Medicare is unable to validate that no replacement cheque has been issued. Therefore, the cheque cannot be reissued. Where a customer is requesting payment of a cheque that is more than 6 years old from date of issue, a Service Officer can escalate to Claims Policy for advice.
STOP		Cheque has been stopped - lost, damaged, stolen, doctor is not part of the 90 day Pay Doctor Via Cheque scheme and requires reissue.

Cheque enquiry control lines

Table 2: control lines that can be used to access the cheque enquiry screen.

Control line	Returns
BBEI,card number	Cheque enquiry details for the Medicare card number keyed in the control line.
BBEI,provider number (no alpha)	Cheque enquiry details for direct bill claims submitted by the health professional.
BBCI,NB?R,cheque number	Full details of the: cheque provider number health professional name and address cheque location cheque status
BATI,NB?R,cheque number	The status of the cheque - cancelled, stale, EFT, 90 Day Pay Doctor Cheque Scheme

Cheque entry screen options

Table 3: options on the cheque entry screen in the D field.

Code	Code function
*	Indicates that the customer name and address for the cheque is different to that displayed on the screen.
C	Over key () with C and press [Enter*]. The different names and addresses are displayed at the bottom of the screen.
P	Displays the provider number for that cheque.
T	Displays the text field for that cheque.
N	Displays the claim numbers covered by a particular cheque for direct bill claims.

State codes for cheque processing

Table 4: control lines and codes for entering returned interstate cheques.

State	Control line	Code
NSW and ACT	NBNR	N
SA and NT	NBXR	X
QLD	NBQR	Q
VIC and TAS	NBVR	V
WA	NBWR	W

Services Australia website

Medicare Claim form (MS014)

Stop cheque and reissue payment

See Stop cheque and reissue payment form (MO051) on the Services Australia Intranet.

Cheque extraction request form

If a processing error is identified, Service Officers must fill out a cheque extraction form.

Use 'Save As' workaround to download/use attachments.

PP039 - Cheque extraction request form - all states

Escalation forms

Do not share these attachments externally. See Freedom of Information - Information Publication Scheme.
Use ‘Save As’ workaround to download/use attachments.
Medicare Claims Enquiries Escalation form
Medicare Claims File Fix Escalation form

SAS Portal

SAS portal

Operational Information

Cheque processing in Medicare 011-43090000