Medicare benefit not received (EFT dispute) 011-43120010

Contact details

Medicare Claims and Assessing

Child Support

Medicare and Aged Care - Local Peer Support (LPS)

Debt and Compensation Program (DCP) Branch and Payment Assurance Operations (PAO) contacts > Medicare Debt Recovery

Treasury Helpdesk (within the Financial Services team)

Forms

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Medicare EFT dispute form

Email template

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Cancellation of Debt Recovery Template

Bank Reconciliation Electronic Funds Transfer Enquiry (BREFTE) Return (RETN) codes

This table contains a list of BREFTE RETN codes and descriptions.

BREFTE rejection code	Abbreviation code	Description
1	INV BSB	Invalid BSB number
2	PDC CANC	Form PD-C Cancelled
3	ACCT CLSD	Account Closed
4	DEC EST	Customer deceased
5	NAAB	No account at branch
6	RTC	Refer to customer
7	NO PD-C	No form PD-C held
8	NO AUTH	No authority held for amount of holding
9	INV ACC	Incorrect account number

Screenshots

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BREFTE-BRNA screenshot example

External websites

Operational Information