Telephone claiming service for Medicare 011-43150000

Assessing and Benefits

Privacy Note

• 'The bank account details you provide are collected for Medicare payment purposes. The collection of this information is authorised under the Health Insurance Act 1973.
• The information you provide will be used for the administration of Medicare payments and may be disclosed to relevant financial institutions for Medicare payment purposes, or where it is required or authorised by law.
• For more information, you can visit the agency's privacy policy at servicesaustralia.gov.au/privacy.'

'Do you declare that you have incurred the expenses for the services for which you are claiming and that they are not for the purposes of superannuation or provident account schemes, admission to a friendly society, life insurance, mass immunisation, or health screening and are not connected with the patient's employment?

To the best of your knowledge and belief, is all the information disclosed true and correct?

Do you authorise Medicare to contact the referring practitioner or the provider for assessment purposes?'

• Repeat the BSB number back to the customer. Ask the customer to confirm these details are correct.
• Repeat the account number back to the customer. Ask the customer to confirm these details are correct.
• Record the confirmation of both BSB and account number in the Consumer Directory Maintenance System (CDMS).
• Ask the customer 'Do you understand that giving false or misleading information is an offence?'

When updating the bank account details in CDMS, also include a comment that the privacy note was read to the customer and they accepted the declaration and that the customer confirmed the bank details.

If the customer does not accept either the privacy note or declaration, advise the customer that their claim cannot be processed and paid until this is accepted.

Note: Patient claim requirements for payment of Medicare benefits times apply.

List of source office codes used for the payment of telephone claims

This table lists the 6 source office codes used specifically for the payment of telephone claims for each state.

Do not share these attachments externally. See Freedom of Information - Information Publication Scheme.

Medicare telephone claims via Centrelink Self Service facility

Claims details verified by phone - VG4 form

Standard Letter Templates

Contact us - 'Phone' and 'Write, email or fax' contact details for Services Australia