DPID matching for Medicare enrolments 011-44100010

When a new or existing enrolment address is added or updated, it is compared against addresses on the Postal Address File (PAF) provided by Australia Post.

If there is a match:

• a Delivery Point Identifier (DPID) is allocated
• an individual barcode (related to that DPID) is made available for printing on correspondence

This software is on Services Australia’s systems to:

• create savings in postage to the agency
• increase data integrity
• enhance customer service by using the recognised addresses from Australia Post

Staff should make every attempt to make sure a DPID is allocated.

Source of address

PaNDA:

• Select Accept. The record is updated with DPID address
• Process ends here

In person, phone or service centre:

• Tell the customer their Services Australia address should be updated to match Australia Post’s
• Say what the DPID address is
• Ask if the DPID address is their address
• If there is:
  • a match, process ends here
  • no match, and the customer objects to using the DPID address, go to Customer objects to DPID address. If the customer does not object, select Accept. Record is updated with the DPID address. Process ends here

• Select Continue/Change to override the DPID. System continues with the address entered
• Update the record with customer’s preferred address
• Add 'Customer objected to using DPID' on:
  • CDMS Group Comments if mailing address is updated in Group, or
  • CDMS Personal Comments if address is only updated in Personal
• Process ends here

If message 6-NO DPID shows and the address is correct, override the address in Mainframe for a:

• permanent address change with A indicator, or
• temporary address change with B indicator

The 6-CHK ADDR message continues to show when an address is keyed in a non-standard format. An address in a standard format has a greater chance of finding a matching address on PAF and, therefore, of allocating a DPID.