Examples – approval codes
Portability approval codes
Portability Reason | Reason | Further detail |
AFC | Acute Family Crisis Note: for departures on or after 1 January 2015, DSP customers with an “Approved Reason” of AFC, HUM, or MED are portable for a maximum of 28 days and this portability period can be combined with customer’s available “general” portability. This combined portability period cannot be greater than 56 days. | A01: Visiting critically ill family member |
| | A02: Visiting hospitalised seriously ill family member |
| | A03: Death of a family member |
| | A04: Life threatening situation facing a family member |
| | A05: Policy Workaround |
AFR | Acute Family Crisis Rejected | |
HUM | Humanitarian reasons | H01: Involvement in custody proceedings |
| | H02: Relating to adoption of child |
| | H03: Involvement in legal proceedings |
| | H04: Australian Paralympic Team Member |
| | H05: Australian Government Approved memorial Services |
| | H06: Policy Workaround |
HUR | Humanitarian Rejected | |
EXT | Extension at Delegates discretion Note: Discretionary extensions (EXT) and rejections of (AFR, EXR, HUR, MER) and reason codes AFC, HUM, MED, MIL, NWC, and NZL can only be input by approved CIS delegates. | E01: Serious accident: customer or family member |
| | E02: Illness: customer or family member |
| | E03: Hospitalisation: customer or family member |
| | E04: Death of a family member |
| | E05: Custody proceedings |
| | E06: Criminal proceedings |
| | E07: Robbery/Serious crime: Customer or family member |
| | E08: Natural Disaster |
| | E09: Political or social unrest |
| | E10: Industrial action |
| | E11: War |
| | E12: MTOP: customer |
| | E13: MTOP: carer of recipient |
| | E14: ADF deployment |
| | E15: AFP deployment |
| | E16: Policy workaround |
EXR | Extension rejected by delegate | |
MED | Medical Treatment Outside Australia | This is approved portability. Not to be confused with extension reason of MTOP |
MER | Medical Treatment Rejected | |
MIL | Australian Defence Force Reserves Training | |
OFS | Overseas Full Time Study | |
HOL | Holiday between semester breaks | |
NWC | Indefinite portability: no work capacity Note: indefinite portability reason code NWC is valid only for eligible customers. The End date for this code can be updated manually only by approved CIS delegates. Automated processing will input an end date when associated circumstance details change on the Pension Disability Information (PDI) screen or the Medical Conditions Details (MC) screen. | |
OTH | Other reasons | |
RSC | Respite care | |
Contact details
Centrelink International Services (CIS) - contact details for customers
Centrelink International Services (CIS) - contact details for staff
Intranet links
International and DVA Programmes - Policy Contacts
Services Australia Website links
Payments while outside Australia