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Carer Payment (CP) and Carer Allowance (CA) carer undertakes paid employment, self employment, voluntary work, education or training activities 009-06030030

This document outlines how to determine ongoing eligibility for CP and CA when a carer participates in paid employment, self-employment, voluntary work, education or training.

100 hour work limit - from 20 March 2025

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Initial assessment and coding

Check if activities exceed the 100 hour work limit

Using respite days (TCC) to remain qualified

Cancelling or suspending CP due to exceeding working the 100 hour work limit

Initial assessment and coding

Table 1

Step	Action
1	Carer starts work Carer advises they have started or changed details for paid employment or self-employment. Note: CP (XWP) customers are not subject to constant care and the 100-hour work limit. Activity hours do not show to Service Officers using the Earnings and Reporting workflow for CP (XWP) customers. Suspension/ cancellation reason OHH is not available for CP (XWP) customers. See Transfer from Wife Pension (WP) to Carer Payment (CP). Procedure ends here. Self-employment If the carer is starting or returning to self-employment, decide what business structure they operate under and issue the customer with the appropriate module: Module F (Business details): sole trader business, or partnership Module PC (Private Company) Module PT (Private Trust) Request the appropriate module through request for information. See Requesting information (CLK). Select Information to be supplied within 14 Days + Delivery. Record the details on a DOC. Paid employment Notification reporters can use the Update employment status service in their Centrelink online account or Express Plus mobile app to advise of employment income paid in the last 14 days. This service automatically places them on 2 weekly reporting. Foreign employment income Carers who notify they receive a foreign employment income through the Manage Income and Assets online services will be asked to contact Services Australia to provide more details. Update employment status online service Carers who use the Update employment status online service to notify they started work or their carer activities changed, more than 14 days ago will be asked to contact Services Australia. Request all employment income details from the start date until the last Entitlement Period End Date (EPED) and code earnings on the record. See Requesting information (CLK). Is the carer notifying about a change of hours/income after a cancellation activity has been coded with a future date of effect? Yes, go to Step 2 No, go to Step 3
2	Effect of change in hours/income Review the effect the change in hours/income has on the cancellation. If the: cancellation is no longer deemed appropriate: correct changes to work when completed, check the carer remains qualified manually restore CP. Go to Step 3 change results in a different future cancellation date: correct changes to work when completed, manually cancel CP from updated date of effect. Go to Step 3
3	Types of activities If the carer is notifying of: paid employment or self-employment, go to Step 4 voluntary work, education or training, go to Step 6 foreign employment income, go to Step 8
4	Code employment income or self-employment details When self-employment details are provided on the MOD F, correct/update/code business details for the carer. To code: contractor and commission income, see Income for an independent contractor and commission income sole trader or a partnership income, see Assessing and coding the Business details for sole traders and partnerships MOD F Paid employment When helping a customer report, make a genuine attempt to transition them to reporting through self service options, unless an exception applies. Use the Earnings and reporting tool to code employment income if the carer is not asking to cancel their CP. See Recording and correcting employment income details and Determining the Date of Event (DOV) for employment income. Notification reporters Place the carer notification reporters onto 2 weekly reporting if they advise they or their partner have commenced or changed their paid employment. This includes when employment income will be paid at a regular amount. This does not occur where the carer is: eligible for recording employment income as MTE, or paid in Environment I Use the Earnings and reporting tool to record activity hours since starting and any employment income amounts already paid before their first reporting date. Record employment income as IOP or LOP as applicable. Help carers with self-service options and tell them their next reporting date. Carer notification reporters who exceed 100 hours in a 4 week period will be unable to complete their report online using Update Employment income. A work item/activity will create for Service Officers to complete when the customer contacts. Using the Earnings and Reporting workflow If the carer has started paid work but has not yet been paid, select Carer Activity (CPAD) Only as the Type of Employment Details Update. If IOP or LOP are keyed as the Type of Employment Details Update, select: Save Response, and Carer Activity (CPAD) Only to record hours See Carer Payment (CP) processing in the Earnings and reporting tool. Other actions If coding manually, correct/update/code: employment income through the: Employment Income Paid Period (EAPP) table on the Employment income summary (EANS) screen in Process Direct, or Employment Income Paid Details (EAPP) screen in Customer First weekly hours worked on the Carer Payment Activity Details (CPAD) screen If the carer and/or their partner receive Family Tax Benefit (FTB) or Child Care Subsidy (CCS), check if they need to update their income estimate. Explain to the carer the choices available to help reduce the chance of an overpayment. Have employment details been keyed on the EAPP screen or has the Business Type FST, NST, FPT or NPT been keyed on the Business Details (BUS) screen? Yes: the system will go to the Carer Payment Activity Summary (CPAS) screen the activity will show with the message, ‘EAN/BUS screens updated. Check if employment hours are correct'. Check all entries on CPAS and make updates where required, including zeroing off and old/ duplicate entries go to Step 5 No: key employer or business details go to the CPAS screen to select the employer or business go to Step 5
5	Employer details Check new employer details have been automatically coded on the CPAS screen or the Real Estate/Business Identifying (REBI) screen. Select the activity type on the CPAS screen to go to the CPAD screen. Does the carer also have any voluntary work, education or training activity to be recorded or updated? Yes, go to Step 6 No, if foreign employment income is: being received and has to be recorded, go to Step 8 not being received, go to Step 9
6	Voluntary work (VOL), education (STU) and training TRG) From 20 March 2025, customers do not need to report VOL, STU or TRG activities. If the carer contacts to update their activity details with a start date before 20 March 2025, update the Carer Payment Activity Summary (CPAS) screen. All entries of VOL, STU or TRG should be zeroed on CPAS from 20 March 2025. If the start date is on or after 20 March 2025, no entry is required on the CPAS screen. Is the start date for the voluntary work, education or training activity before 20 March 2025? Yes, go to Step 7 No, if foreign employment income is: being received and has to be recorded, go to Step 8 not being received, procedure ends here
7	Carer Payment Activity Summary (CPAS) screen Go to the CPAS screen. Note: if the carer is no longer participating in the activity, zero out hours previously recorded on the CPAS screen. Do this before selecting the new entry. Select the activity for recording the hours the carer undertook in the entitlement period. Is the voluntary work, education or training activity shown on the CPAS screen? Yes, go to Step 10 No, go to Step 9
8	Foreign employment income If carers notify they have been paid foreign employment income through theManage Income and Assets online service, a message shows asking them to contact Services Australia to give more details. Have employment details been keyed on the Foreign Employment Income (FEIP) screen? Yes: the system will go to the CPAS screen activity will show with the message, 'EAN/BUS/FEIP screens updated. Check if employment hours are correct' record a new activity type of FGN on CPAD go to Step 9 No: record employer or business details. See Foreign income and assets go to the CPAS screen and select the employer or business go to Step 9
9	Code new activity type Go to the Carer Payment Activity Details (CPAD) screen and key the: appropriate code in the Activity Type field: STU - Studying TRG - Training VOL - Voluntary Work FGN - Foreign Work EMP - Employment SEL - Self employment name of the organisation or institution in the free text Employer/ Organisation/ Institution field
10	Record hours and if care has been Met, Not Met or Unknown Update the following fields on the CPAD screen. CPAD Event Date The event date is not aligned to the date used for the CPAD screen change. See Determining the Date of Event for employment income. If coding a new claim, see Table 6 > Step 10 in Processing claims for Carer Payment (CP) and/or Carer Allowance (CA). Code later CPAS screen event dates for: notification reporter for the entitlement period - the first day the carer started the activity or changed their activity hours stimulus reporter for the reporting period - the Entitlement Period Start Day (EPSD) or EPSD + 7 that the carer started or changed their activity hours Changing activity hours for paid employment: if the carer's activity hours were different in each week, 2 event dates are needed (one for each week in the fortnight) the coding of an event date can be up to 30 days in the future to change or cease an activity Care has been Met, Not Met or Unknown Record the total income paid in the period even if there are hours of care met and not met. For example, where a carer takes the care receiver to work with them or has on call hours as well as paid hours. Care is Met where: care receiver is with the carer during the activity and the care is still provided by the carer, consistent with the care receiver's care needs. For example, carer is working from home the hours in a 4 week period are more than 100 and the: determination is that the care needs have been Met, and reason for the determination is clearly recorded on a DOC on the carer's record. For example, carer works from home or carer is currently in a bereavement period Care is Not Met where: the care receiver is: not with the carer during the activity, or with the carer but insufficient care or supervision is provided a carer has periods where they meet care at home and periods where they do not meet care: only key the periods care is Not Met in the Earnings and Reporting workflow when completed, go to the CPAD screen, and manually add the number of hours the carer met care within the period a carer has ceased employment or self-employment: on the CPAD screen, key zero hours in the Care Not Met field. The 'event date' will be the date the carer ceased the activity Do not code care as Unknown this field is not present in Process Direct. It can lead to inconsistent customer outcomes Not Met - use if it is not clear where care is Met or Not Met if any hours are Unknown discuss with the customer. Update as needed See Table 2 > Step 1 for more details Source and DOR as appropriate. Press [Enter]. All entries of VOL, STU or TRG will need to have a zero line from 20 March 2025. This is to make sure these hours are not counted in the 100 hour work limit.
11	Change to existing activities Check any hours coded as Unknown with the customer and update to Care Met or Care Not Met. Use Care Not Met if it cannot be determined. Are there other changes to current activities on the CPAS screen and/or do new activity details need to be added? Check all entries on CPAS and make updates where required, including zeroing off any old/duplicate entries. Yes, get details of activities and code as appropriate. When all other coding is complete, see Table 2 > Step 1 No, see Table 2 > Step 1

Check if activities exceed the 100 hour work limit

Table 2

Step	Action
1	Check if qualification is affected Go to the Assessment Results (AR) screen. A carer's qualification may be affected if their total activity duration exceeds 100 hours because of the update. This is indicated by the following warnings that appear on the Assessment Warning and Error (AWE) screen: W300PN - Activity hrs/wk > 100. Check if care is provided: Appears when the total activity duration for a current CP carer exceeds 100 hours per 4 weeks, but there is at least one activity on the Carer Payment Activity Details (CPAD) screen where hours have been coded as Care Unknown W303PN - Total activity hrs > 100. Check CAR eligibility: Appears when the total Care Not Met hours for a current CP carer exceeds 100 hours per 4 weeks Do either of the warnings appear? Yes, do not finalise the activity. Go to Step 2 No, the update to the activity details did not cause the total 'Care Not Met' duration to exceed 100 hours and no hours are 'unknown'. The carer is not disqualified from payment, see Table 3 >Step 2
2	Bereavement or permanent admission to an institution Is the carer receiving CP under the bereavement or permanent admission to an institution provisions? Yes, the carer continues to qualify for CP despite the warning(s). See Table 3 > Step 2 No, go to Step 3
3	Respite (temporary cessation of care (TCC)) If the carer is expected to exceed 100 hours in 4 weeks on an ongoing basis, they cannot use their respite days to remain qualified. However, a carer temporarily exceeding 100 hours in 4 weeks may use respite for the hours they exceed the 100-hour work limit. If the carer chooses to use their respite, one respite day is used to offset each 8 hours (or part thereof) they have worked above 100 hours. 100 hours and 0 minutes = 0 respite days 100 hours and 1 minute - 108 hours and 0 minutes = 1 respite day See the Resources page for examples. Respite is recorded as RCP for the last day of the entitlement period that corresponds with the period where they first exceeded 100 hours. This can be in the first or second entitlement period in the 4 week period. Carers can use respite days to remain qualified when temporarily exceeding 100 hours in a 4 week period during a nil rate period. Carers must remain qualified to access the employment income nil rate period. Is the carer taking advantage of the respite provisions to work? Yes, see Table 3 > Step 1 No, go to Step 4
4	Warning W300PN - Activity hrs/wk >100 Was the warning - 'W300PN - Activity hrs/wk > 100. Check if care is provided'? Yes, go to Step 5 No, go to Step 7
5	Care provided during activity Check the 'Care Unknown' column on the CPAS screen for any coded hours. Are there any hours coded as ‘Care Unknown’? Yes, go to Step 6 No, go to Step 7
6	Carer has 'Care Unknown' hours for activities coded on CPAS Transfer the call to the Disability, Sickness and Carers (DSC) queue. Procedure ends here for Service Officers not trained in DSC. Determine if the care receiver: is with the carer during the activity and, if they are, if the carer is providing sufficient care If there is more than one activity where Care Unknown hours exist, investigate each in turn. Discuss with the carer the impact of the activity on their ability to provide care. Consider all of the following: Is the care receiver with the carer during the activity? Can the carer stop the activity and provide care when needed? How quickly can the carer respond to the needs of the care receiver? It may also be determined that other questions should be asked. If still unsure if sufficient care is provided, social worker involvement may be necessary. Note: if the customer has exceeded 100 hours in a 4 week period and the determination is that the care needs have been 'Met', record the reason for the determination (for example, carer works from home, bereavement period) on a DOC on the carer's record. Based on the discussion, is the carer providing care consistent with the care receiver's needs during the activity? Yes, 'C'orrect the coding of unknown hours to zero and add those hours to Care Met: check other Care Unknown activities when no Care Unknown activities remain, go to Step 7 No, 'C'orrect the coding of unknown hours to zero and add those hours to Care Not Met: check other Care Unknown activities when no Care Unknown activities remain, go to Step 7
7	Total of 'Care Not Met' activities Check if the total Care Not Met activities exceed 100 hours. To check activities in: Customer First: go to !CARSUM, and key the report date into the Carer Payment Activity Block date field, or Process Direct: go to the Temporary cessation of care summary (ABCE) screen, and key the date into the Date field under Carer Summary This will populate the correct 4 week period. Check if the report date is the first or second entitlement period of the 4-week carer payment activity block. See the Resources page for more details on the Carer Payment Activity Block. Is the reporting period the first entitlement period in the 4 week block? Yes, go to Step 8 No, go to Step 9
8	First entitlement period of the Carer Payment Activity Block This table shows details recorded on the CPAS screen. As the CPAS screen does not include end dates for the hours, the hours shown for the total 4-week period will include expected hours. These may change when the carer reports in the next fortnight. Review the hours shown for entitlement period 1 and determine if excess hours exist. Has the carer exceeded the 100 hour work limit? Yes, go to Step 10 No, procedure ends here
9	Second entitlement period of the Carer Payment Activity Block The details shown against the block should be accurate as all hours should now be captured for the 4 week carer activity block. However, Service Officers must review the details shown in the entitlement periods. If the: first entitlement period did not exceed the 100 hours. The excess hours in the second entitlement period will show the sum of all hours worked, less the allowed 100 hours carer exceeded in the first entitlement period. Those excess hours will have already had TCC applied as required, and all hours in the second period will be in excess of the limit Review the hours shown for entitlement period 2 and determine if excess hours exist. Do excess hours exist? Yes, and the carer: does not want to use respite days, or does not have enough available to cover the absence, go to Step 10 wants to use respite days to remain qualified, see Table 3 > Step 1 No, procedure ends here
10	Employment and Working Credit Working Credit can only be used to qualify a customer for CP if: excluding paid employment hours, the carer's other activity hours away from the care receiver are within the 100-hour limit their activity hours including paid employment exceed 100 hours per 4 weeks they have a Working Credit balance greater than nil, and they are not taking advantage of respite. For example, they will exceed 100 hours on an ongoing basis but cannot use respite or they have used all of their respite balance Note: Working Credit does not have to be depleting on the day they lose qualification under the 100-hour rule. For example, if a carer is not paid their employment income until the next entitlement period, they remain qualified under Working Credit provisions until their credit is exhausted. This applies even if their Working Credit starts to deplete in the next entitlement period. View Working Credit balance on the Working Credit Balance Summary (WCBS) screen. Are all the above criteria met? Yes, see Table 3 > Step 1 No, cancel or suspend CP from the Entitlement Period End Date (EPED) of the entitlement period the carer exceeded 100 hours. See Table 4 > Step 6

Using respite days (TCC) to remain qualified

Table 3

Step	Action
1	Carer uses their respite days to work/study for more than 100 hours Respite does not need to be used if the carer is currently in a bereavement period or if the care receiver has entered a nursing home on a permanent basis. Respite is recorded as the last days in the entitlement period being reported. The carer continues to qualify for CP at least until the: end date of the temporary cessation of care, or expiry of the carer's allowable temporary cessation of care days Temporary cessation of care for CP occurs in the following scenarios: Where a carer continues to provide constant care while working and they temporarily have absences that exceed 100 hours in a 4 week period, and the carer chooses to use respite. Temporary cessation of care will be recorded with one day for each 8 hours above the limit. This absence will be counted for CP only No temporary cessation of care days will be used for CA if the carer: has temporarily ceased care of the care receiver, but the care receiver is in the care of the other CA shared carer during that period receives CP, this absence will be counted for CP only See Carer or care receiver is absent from care for Carer Payment (CP) and/or Carer Allowance (CA). To code the temporary cessation of care in: Process Direct, go to Step 2 Customer First, go to Step 3
2	Code the temporary cessation of care in Process Direct Go to the Temporary absence details (ABSN) screen: Select Add Select the care receiver from the drop down box and complete the following: Start Date - with the first date of the absence. This will be counted back from the Entitlement Period End Date (EPED) of the entitlement period where the carer exceeded the 100 hour work limit. For example, if the carer is using 3 respite days and their EPED is the 14th, the start date will be 2 days before the EPED, the 12th End Date - with the last date of the absence. This will be the EPED Code Reason as 'RCP' (for Respite for Carer Payment only) Go to Step 4.
3	Code the temporary cessation of care in Customer First Go to the Care Receiver Summary (CRS) screen and 'S'elect the appropriate care receiver from the list the Care Receiver Task Selector (CETS) screen will show 'S'elect 'Absence Details', on the Temporary Cessation of Care Update (ABSN) screen, code the: Start Date field with the first date of the absence. This will be counted back from the Entitlement Period End Date (EPED) of the entitlement period where the carer exceeded the 100 hour work limit. For example, if the carer is using 3 respite days and their EPED is the 14th, the start date will be 2 days before the EPED, the 12th End Date field with the last date of the absence. This will be the EPED Code the Reason field as 'RCP' (for Respite for Carer Payment only) Go to Step 4.
4	Carer remains qualified In Process Direct Finalise the activity even if a cancellation exists with an effect date in the future. On the Errors (SWE) screen: Select Assess Finalise the activity on the Entitlement (ELD) screen Record details on a Note in the carer's record to outline the details provided by the carer. Record only the necessary employer details on a Note. Is restoration required? Yes, links cannot be updated in Process Direct, this will need to be completed in Customer First, go to Step 5 No, go to Step 6 In Customer First Finalise the activity unless a cancellation exists with an effect date in the future and the cancellation is no longer deemed appropriate. For example, the hours have reduced to below 100 hours. Go to Step 5.
5	Link update and finalising activity in Customer First Code the following before finalising the activity: restore CP without the need for a new claim on the Benefit Action (BA) screen go to the Other Customer Links (OCL) screen to delete the end-dated 'CAR CAR CRP' (adult) or 'CAR CAR CRC' (child) link finalise the activity on the Assessment Results (AR) screen Record a DOC on the carer's record to outline the details provided by the carer. Record only the necessary employer details on a DOC. Go to Step 6.
6	Reporting requirements Where CP is reduced to nil due to income and some of that income is employment income, the carer may remain current at a nil rate for a period of up to 12 consecutive fortnights if they remain otherwise qualified for CP. Make sure the carer and their partner are on 2 weekly reporting if neither have employment income: the carer does not need to be on 2 weekly reporting if CP has been cancelled the carer and/or partner do not need to be placed on 2 weekly reporting if they have regular employment income that is paid monthly and they meet the Pension Monthly Exception rule if the carer's JobSeeker Payment (JSP)/YA (job seeker) partner is on variable lodgement, place the carer's partner on fortnightly lodgement for Age Pension age partners, see Reporting overview for other customers, see Reporting overview to determine if the reporting frequency needs updating

Cancelling or suspending CP due to exceeding working the 100 hour work limit

Table 4

Step	Action
1	Carer advises hours will exceed the 100 hour work limit partly or wholly due to employment hours Carer remains qualified for CP only until the Working Credit balance reaches nil as shown on the Working Credit Balance Summary (WCBS) screen. If the carer advises they will exceed the 100 hour work limit, they may access the suspension period before using up their working credit balance. See the Resources page for an example. Is this applicable for the carer? Yes, go to Step 8 No, go to Step 2
2	Carer has hours exceeding the 100 hour work limit partly or wholly due to employment hours Is the carer likely to reduce or increase their employment hours before the Working Credit balance reaches nil? Yes, go to Step 4 No, if the hours are only for self-employment or foreign income, go to Step 6 otherwise, cancel or suspend CP from the entitlement period the customer exceeded the 100 hours per 4-weeks. Go to Step 3
3	Carer has Working Credit CP will be suspended or cancelled from the date the Working Credit balance reduces to nil. If employment income has not been coded: the date the Working Credit balance will reduce to nil cannot be determined the date the carer expects to be paid employment income can be coded up to 30 days in the future If the carer is a notification reporter: code employment income as MTE, IOP or LOP as appropriate, but it is not necessary to place them on 2 weekly reporting unless the date the balance will reduce to nil cannot be determined Has employment income already been paid or it can be coded for the future? Yes, code the employment income details, including for future entitlement periods to determine when Working Credit will reach nil. Go to Step 6 No, go to Step 4
4	Carer is likely to reduce or increase hours or employment income details not known Make sure the carer is made a stimulus reporter. Code Display on Access (DOA) DOC on the carer's record. This alerts the next Service Officer to look at the Working Credit balance if the carer next reports employment in a staff-facing channel. In Customer First, create a manual review on the Review Registration (RVR) screen and complete the fields as follows: Service Reason: 'CAR' Review Reason: 'EAR' (Check Earnings) Due Date: date Working Credit balance reaches nil Source: 'INT' Date of Receipt: today's date Notes: 'Carer in continuous employment and Working Credit balance due to reach nil xx/xx/xxxx. See OB 009-06030030 to suspend/cancel payment if appropriate’ Keywords: 'CARWCB' Workgroup: leave blank Position: leave blank Transfer to Region: leave blank The review will mature on the Due Date coded in the RVR screen activity. Workload Management will allocate the review for manual action. If the carers hours are likely to keep changing: continue to annotate the DOA DOC until their Working Credit balance reduces to nil if necessary, resubmit the manual review each time the carer reports If the Working Credit balance is reduced to nil during that entitlement period: action the suspension or cancellation when the carer contacts again If the hours reduce to 100 hours or less in a 4 week period before the Working Credit balance reduces to nil: expire the DOA DOC do not cancel the payment Has the carer contacted, and the Working Credit balance is reduced to nil and the carer's paid employment or self-employment exceeds the 100 hour work limit? Yes, go to Step 6 No, go to Step 5
5	Working Credit balance not nil or not exceeding 100 hours The carer must keep reporting if their Working Credit balance is not yet nil but they are still exceeding. Annotate the Display on Access (DOA) DOC. When the date the balance will reach nil is known, go to Step 6. If the Working Credit balance is nil but the carer is no longer exceeding 100 hour work limit, annotate and expire the DOA DOC. Procedure ends here.
6	Determine if payment should be cancelled or suspended Service Officers can only suspend CP if the carer resides in Australia and meets all other eligibility criteria. Note: carers can be considered to meet the eligibility criteria for income if they are in the nil rate period. To determine if the customer resides in Australia, see Deciding if a customer is residing in Australia and Residence assessment for customers claiming Carer Payment (CP). Is the customer residing in Australia? Yes, go to Step 7 No, CP cannot be suspended and will be cancelled, go to Step 10
7	Carer remains eligible for CP other than exceeding the limit Service Officers can only suspend CP if the carer is losing eligibility for: exceeding limits for work hours income, or temporary cessation of care provisions If the carer loses eligibility for more than one of the above scenarios, they can still enter the suspension period. The order of hierarchy is to suspend for: Temporary cessation of care or hospitalisation provisions Exceeding the 100 hour work limit Payment reduced to nil due to employment or self-employment income Cancel payment if the carer loses eligibility for another reason at the same time. Has the carer lost eligibility for a reason other than temporary cessation of care, hospitalisation provisions, the 100 hour work limit, or income from employment or self-employment? Yes, cancel the payment. See Cancellation or suspension of Carer Payment (CP) and Carer Allowance (CA) No, go to Step 8
8	Coding the suspension Make updates in the carer's record. If the customer has been manually placed onto reporting, staff will need to take the customer off reporting before suspension. This will make sure the suspension is not overridden and changed to Failed to Report (FRP). Run the Carer cancellation and suspension workflow. If the workflow does not work or is unavailable, code the suspension manually. For manual instructions, go to Step 9. Select Carer Payment: select OHH as the appropriate reason for suspension if exceeding the 100-hours limit select Continue the following message should appear: 'Carer Payment will suspend from <DOE>' (EPED of the entitlement period they exceeded the 100 hours or the date the Working Credit balance will reduce to nil)' record and code the Effect Date field as the: Entitlement Period End Date (EPED) of the entitlement period the carer exceeded 100 hours, or EPED of the entitlement period the carer advised they will exceed the 100 hour work limit, or the date the Working Credit balance will reduce to nil the workflow should automatically create a suspension DOC on the Document List (DL) screen. If this does not occur, record details on a DOC in the carer's record, use Fast Note - select Auto text, use Generic > SUS/CAN/RES > Suspend Cancel reason. Update the Act Ref to s95CA finalise the activity on the Assessment Results (AR) screen expire the Display on Access (DOA) DOC that relates to checking the Working Credit balance Tell the carer: the outcome about their review and appeal rights, and how they can request a restoration. If the carer also receives CA and they are no longer exempt from the CA income test, the carer will be notified to complete the review The decision to suspend CP is made under Section 95CA of the Social Security (Administration) Act 1999. Note: if a customer has received Crisis Payment and a change has occurred, a manual reassessment of Crisis Payment may be required. For more details, see Reviewing and reassessing Crisis Payment (CrP). Procedure ends here.
9	Code the suspension manually If the workflow is unavailable code the suspension manually. If the customer has been manually placed onto reporting, staff will need to take the customer off reporting before suspension. This will make sure the suspension is not overridden and changed to Failed to Report (FRP). Go to the Benefit Action (BA) screen and in the following fields, key: Service Reason: 'CAR' Action: 'SUS' Reason: 'OHH' Effect Date: the EPED of the entitlement period the carer exceeded 100 hours/advised they will exceed the 100 hours, or the date the Working Credit balance will reduce to nil Record details on a DOC in the carer's record, use Fast Note - select Auto text, use Generic > SUS/CAN/RES > Suspend Cancel reason. Update the Act Ref to s95CA: finalise the activity on the Assessment Results (AR) screen expire the Display on Access (DOA) DOC that relates to checking the Working Credit balance tell the carer: the outcome their review and appeal rights and about any other payments they may qualify to receive. If the carer also receives Carer Allowance (CA) and they are no longer exempt from the CA income test, a CA income review is required and will automatically create. If so, the carer will be notified to complete the review The decision to suspend CP is made under Section 95CA of the Social Security (Administration) Act 1999. Note: if a customer has received Crisis Payment and a change has occurred, a manual reassessment of Crisis Payment may be required. For more details, see Reviewing and reassessing Crisis Payment (CrP). Procedure ends here.
10	Coding the cancellation The carer is no longer meeting constant care requirements if they are: no longer meeting the 100 hour work limit rules, and not using respite to stay on payment, and they do not meet the suspension criteria Cancellation should be because of a change in care. To code, see Table 1 in Cancellation or suspension of Carer Payment (CP) and Carer Allowance. Procedure ends here.