Digital Study Load Declaration (DSLD) online reviews 110-07010010

The DSLD is an interactive online workflow that enables selected students to confirm or update their study details and accept an online declaration. In most cases, this will assess the customer’s student payment qualification straight away and notify the customer of the outcome.

The DSLD enables:

• customers to supply documents to confirm their circumstances
• immediate payment cancellation and referral to the Payment Finder on the Services Australia website
• immediate application of a debt and referral to Money You Owe service
• no change to student payment qualification

Customers with an active Centrelink online account who receive the following payments must confirm their study loads at keytimes like semester changes or enrolment periods:

• Youth Allowance (YA)
• Austudy
• ABSTUDY Living Allowance

Customers who receive the following payments are excluded from the DSLD review process:

• ABSTUDY Living Allowance students:
• under 16 years of age, or
• undertaking secondary level study and who are boarding at a boarding school or hostel
• Assistance for Isolated Children (AIC)
• Pensioner Education Supplement (PES)
• ABSTUDY Pensioner Education Supplement (PES)

Customers may receive an online letter requesting they complete the DSLD online review.This may be followed up by an electronic message reminder. The customer will need to confirm or update their study details via their online account. The letter initiates the DSLD review process.

View online letters and electronic messages in Workspace > Customer Communication > Search Outbound Correspondence.

A customer may respond to the request for a DSLD online review by contacting Services Australia for:

• an explanation of the letter
• Service Officer help to action the response on their behalf as they are:
• unable to self-manage the online transaction, or
• having technical issues. Note: customers must download the latest version of the Express Plus Centrelink mobile app for the DSLD review link to display/work correctly

Encourage customers to use self service channels wherever possible.

If a customer is unable to self-manage, Service Officers can submit the DSLD review on the customer’s behalf if the review status is Open. This service cannot be accessed if the payment has been cancelled for reason DDI as the review period has ended.

When the customer's DSLD review status is Open, Service Officers will see exactly what the customer sees and can submit the response on their behalf.

Locate the DSLD workflow in:

• Customer First > Workspace > Customer Online Account > Student Digital Study Load Dec, or
• Search field > key Student Digital Study Load Dec

The DSLD review will not be finalised by:

• manually coding the
• Customer Study Details (EDC) screen in Process Direct, or
• Education Course Details (EDC) screen in Customer First, and/or
• manually changing the Integration Review status to completed/cancelled

Attempting to do either of these actions will not prevent the customer from being suspended for failing to respond to the DSLD review on their next Entitlement Period Start Date (EPSD).

Customers can access the DSLD review using their Centrelink online account through myGov and the Express Plus Centrelink mobile app.

Customers can update their study details via:

• Online services > Tasks
• Payments and Claims > Update circumstances > Digital study load declaration
• the Express Plus app > view outstanding Task

Customers can save updates and complete the DSLD review later. A reminder message displays until they complete it. The message includes the date they need to complete it by, and what will happen if they do not complete it.

Service Officers can view the DSLD online letter via Workspace > Customer Communication > Search Outbound Correspondence.

Once the DSLD review has been accessed, the customer's current study details held on their record will be displayed, including:

• educational institution name
• student ID
• course name
• study load
• start date
• end date

Customers can confirm or change their existing study details.

If the customer has advised of a change of study details and the customer is no longer entitled to receive a student payment, an overpayment may occur.

The DSLD online review is an automated tool with end-to-end capability. Some manual processing will be required for activities. All manual activities will be actioned by the Compliance Study Load processing team The Resources page explains how to identify a DSLD online review activity.

Service Officers may respond to enquiries but must not finalise the Change of Circumstances interaction or manually update study details. The processing team will action these activities.

Note: usual processes apply for customers who have an outstanding Student Payment Circumstance Updates (Student Payment Reviews), Youth Enrolment Check (YEC), or Study Load Interventions (SLI) review.

Customers who do not complete the DSLD review within 14 days will have their payment suspended with reason code DDI. This suspension reason cannot be manually restored via the Benefit Action (BA) screen.

If customers remain eligible for a student payment and:

• complete the DSLD review between day 15 to 28 inclusive, their payment will automatically be restored
• no action is taken before day 29, their payment will cancel with reason code DDI. This cancellation reason can be restored manually via the BA screen

Once the customer's payment has been cancelled, the DSLD review can no longer be accessed by Service Officers or customers.