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Debts for Carer Payment (CP) 107-04020100

This document outlines the process to investigate and determine whether to raise a debt for Carer Payment.

Determining debt action

Step	Action
1	Has the customer's Carers Payment (CP) been cancelled, suspended or rejected? Yes, go to Step 3 No, go to Step 2
2	Investigate whether to cancel or suspend CP Determine if a customer's CP must be cancelled or suspended before raising a debt. See Cancellation and suspension of Carer Payment (CP) and/or Carer Allowance (CA). Coding a reassessment or cancellation may create a determined or undetermined debt.
3	Has an undetermined debt activity been created? Yes, go to Step 4 No, no further action is required. Procedure ends here
4	Investigate the potential debt Go to the Document List (DL) screen. Locate any DOC related to the undetermined debt: Find the DOC titled Debt Investigation (if available). The information: may help as a starting point is an estimate at a point in time Consider other factors that may impact the debt outcome, for example: the presence of limiting dates other waived or determined debts on the Debt List (OPDL) screen where any date overlaps the undetermined debt manual and automatic adjustments, etc. Determine the debt action. See Investigating the source and cause of the debt Does the customer have a legally recoverable debt? Note: for more information about whether the debt is recoverable, see the References page. Yes, go to Step 5 No, to finalise a 'no debt' (FND) the undetermined debt in: Process Direct use the Debt Assist workflow or Customer Record use the Debt Action script. See Finalised 'no debt' (FND) or 'zeroing' debts that are not legally recoverable. If the script is not available, manually finalise the debt Record an explanation of the action and decision in a Note/DOC
5	Check the debt amount to make sure it is correct See Calculating Centrelink entitlements and gathering information when investigating debts.
6	Debt amount is equal to, or above, the small debt waiver threshold Is the debt amount equal to, or above, the small debt waiver threshold? Yes, go to Step 7 No, see Small debt waivers
7	Consider whether the debt should be waived If the debt is to be: raised, go to Actioning an undetermined debt on the Debt Management and Information System (DMIS) waived, go to Waiving Centrelink debts Procedure ends here.