Debts for Carer Payment (CP) 107-04020100

• Yes, go to Step 3
• No, go to Step 2

Determine if a customer's CP must be cancelled or suspended before raising a debt. See Cancellation and suspension of Carer Payment (CP) and/or Carer Allowance (CA).

Coding a reassessment or cancellation may create a determined or undetermined debt.

• Yes, go to Step 4
• No, no further action is required. Procedure ends here

Go to the Document List (DL) screen. Locate any DOC related to the undetermined debt:

• Find the DOC titled Debt Investigation (if available). The information:
• may help as a starting point
• is an estimate at a point in time
• Consider other factors that may impact the debt outcome, for example:
• the presence of limiting dates
• other waived or determined debts on the Debt List (OPDL) screen where any date overlaps the undetermined debt
• manual and automatic adjustments, etc.
• Determine the debt action. See Investigating the source and cause of the debt

Does the customer have a legally recoverable debt? Note: for more information about whether the debt is recoverable, see the References page.

• Yes, go to Step 5
• No, go to Step 7

See Calculating Centrelink entitlements and gathering information when investigating debts.

• Yes, go to Step 8
• No, see Small debt waivers

Use the Debt Action script (if possible) to finalise the debt activity as 'no debt' (FND).

If the Debt Action script is not available:

• manually FND the debt, and
• record an explanation of the action and decision on a DOC

See Recording reasons for decisions.

• Raising the debt, see Actioning an undetermined debt on the Debt Management and Information System (DMIS)
• Waiving the debt, see Waiving Centrelink debts

Procedure ends here.