Case managed debt recovery 107-20112320

Team

Text field

Specialised Recovery Team (DPO)

Ext Detail: DO NOT DISCUSS DEBT RECOVERY

***DO NOT DISCUSS DEBT RECOVERY WITH CUSTOMER***

Refer all debt recovery enquiries to the Specialised Recovery Team

Please contact [key DMO Name / LOGON] via Teams

If not available, warm transfer call to CLK Departure Prohibition via IWS or

warm transfer the call to 1800 076 426

If the customer is unable to be transferred, refer to the team

using the Case Managed Recovery Callback Required Fast Note

**ALL OTHER ENQUIRIES to be referred to the appropriate team**

Specialised Recovery Team (Litigation)

Ext Detail: DO NOT DISCUSS DEBT RECOVERY

***DO NOT DISCUSS DEBT RECOVERY WITH CUSTOMER***

Refer all debt recovery enquiries to the Specialised Recovery Team

Please contact Case Manager [key DMO Name / LOGON] via Teams

If not available, warm transfer call via IWS: CLK Debt Specialised Recovery Team (Litigation) 1800 462 425 (Option 1)

If the customer is unable to be transferred, refer to the team

using the Case Managed Recovery Callback Required Fast Note

**ALL OTHER ENQUIRIES to be referred to the appropriate team**

Taskforce Recovery Team

Ext Detail: DO NOT DISCUSS DEBT RECOVERY

***DO NOT DISCUSS DEBT RECOVERY WITH CUSTOMER***

Refer all debt recovery enquiries to the Taskforce Recovery Team

Please contact [key DMO Name / LOGON] via Teams

If not available, warm transfer call to 1800 440 454

If the customer is unable to be transferred, refer to the team

using the Case Managed Recovery Callback Required Fast Note

**ALL OTHER ENQUIRIES to be referred to the appropriate team**