Cancellation and rejection codes for Child Care Benefit (CCB) and JET Child Care fee assistance (JETCCFA) 007-03140010

From 2 July 2018:
- Child Care Subsidy (CCS) replaced Child Care Benefit (CCB) and Child Care Rebate (CCR)
- Additional Child Care Subsidy (ACCS) replaced Special Child Care Benefit (SCCB) Child at Risk and Temporary Financial Hardship, Jobs, Education and Training Child Care Fee Assistance (JETCCFA) and Grandparent Child Care Benefit (GCCB)
For more information, see Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS).

Claims for CCB and CCR lump sum for approved care and CCB Registered Care, for care received prior to 2 July 2018, can be lodged up until 30 June 2019.

This page contains information on the cancellation and rejections codes for Child Care Benefit (CCB) and JET Child Care fee assistance (JETCCFA).

In the tables below, rejection or cancellation codes are either:

Manual - the code can be recorded manually on the Benefit Action (BA) screen, or
Auto - system generated codes that cannot be keyed manually

Note:

If a lump sum claim is not effective OAT (Outside Allowable Time), an automatic letter will be generated. An automatic letter will not display until a day after the activity has been finalised. If for some reason an automatic letter is not produced, a manual advice (Q999) must be issued.
If a claim is being manually rejected/cancelled OTH (Other), an automatic letter will not be produced, so a manual advice (Q999) must be issued.

Legend - explanation of reason code fields

Explanation of reason code fields used on this page

Table 1: This table describes the cancellation and rejection codes / acronyms used for CCB and JETCCFA.

Item	Description
1	Valid Action codes REJ - Reject CAN - Cancel
2	Service Reasons CCF - Child Care Benefit (CCB) for approved care (formal) CCI - CCB for registered care (informal) JFA - JETCCFA for approved care
3	Status reasons for CCF NCL - new claim pending REJ-XXX - rejected due to reason XXX CAN-XXX - cancelled due to reason XXX CUR - current more than the zero rate CCF/CZR-CUR - current zero rate only PAY – lump sum claim paid
4	Status reasons for CCI NCL - new claim pending REJ-XXX - rejected due to reason XXX PAY-CUR - claim has been processed and CCI paid Note: CCI cannot be cancelled.
5	Status reasons for JFA NCL - new claim pending REJ-XXX - rejected due to reason XXX CAN-XXX - cancelled due to reason XXX CUR - current

A to L - CCB and JETCCFA cancellation and rejection codes

List of codes A to L

Table 2: This table contains a list of cancellation and rejection codes relating to Child Care Formal (CCF), Child Care Informal (CCI) and JET Child Care fee assistance (JETCCFA).

Letter

Terms

A-L

A to L list of cancellation and rejection codes

Table 3: This table describes the cancellation and rejections codes for CCF, CCI and JETCCFA.

Reason Code	Description	Valid Action Codes	Initiation	Service Reason
6WK	Overseas for 6 weeks	REJ, CAN	Auto	CCF/CCI
AAI	Already assessed as instalment This outcome is 'not effective' however will present as a rejection	REJ	Auto	CCF
ALR	Activity funding limit reached	REJ, CAN	Auto, Manual	JFA
ANA	Customer not undertaking activities as specified in Agreement or customer's activity is not a JFA eligible activity	REJ, CAN	Auto, Manual	JFA
APE	Customers Assessment end date has been reached	CAN	Auto	JFA
CBC	Customer/partner cannot be registered carer provider	REJ	Manual	CCI
CCS	Child Care Subsidy	REJ,CAN	Auto	CCF,CCI
CLR	Withdrawn / voluntary surrender	REJ, CAN	Manual	CCF/CCI/JFA
CNJ	Grandfathered Student Status no longer applies	REJ, CAN	Manual	JFA
DEA	Death of customer	REJ, CAN	Auto	CCF/CCI/JFA
DOS	Customer absent overseas	REJ, CAN	Auto	CCF/CCI/JFA
EXN	Extension to lodge tax return	REJ, CAN	Manual	CCF/CCI
FAI	Failed to attend an interview	REJ, CAN	Manual	CCF/CCI/JFA
FJP	Failed to enter into Job Plan - customer does not have a current Job Plan or Participation Plan for ParentsNext.	REJ	Auto, Manual	JFA
FRC	Failed to reply to correspondence	REJ, CAN	Manual	CCF/CCI/JFA
FSD	Failed to supply documents	REJ, CAN	Manual	CCF/CCI/JFA
FTN	Not an FTB child	REJ, CAN	Manual	CCF/CCI
FWT	Failed work test	REJ	Manual	CCI
GCB	Currently eligible for Grandparent's Child Care Benefit	REJ, CAN	Auto	JFA
GWN	Customer gone overseas without notifying	CAN, SUS	Manual	CCF
GYR	Care provided >1 year ago	REJ	Manual	CCI
IMM	All eligible children not immunised	REJ, CAN	Auto	CCF/CCI
JFU	JET Child Care fee assistance funding not available	REJ	Auto	JFA

M to Z - CCB and JETCCFA cancellation and rejection codes

List of codes M to Z

Table 4: This table describes the codes relating to cancellation, suspension and rejection codes M to Z for CCF, CCI and JETCCFA.

Letter

Terms

M-Z

also see A - L

MDB, MTC, MTP, NDE, NES, NFP, NIE, NIS, NMR, NPA, NRC, NRQ, NSO, OAT, OSV, OTH, PFY, POB, RDC, RNA, RNP, SCB, TEX, TOO

M to Z list of cancellation and rejection codes

Table 5: This table describes the cancellation and rejections codes for CCF, CCI and JETCCFA.

Reason Code	Description	Valid Action Codes	Initiation	Service Reason
MDB	TFN mismatch for customer and partner	CAN	Auto	CCF
MTC	TFN mismatch for customer	CAN	Auto	CCF
MTP	TFN mismatch	CAN	Auto	CCF/JFA
NDE	No dependent eligible child See example in Resources page on how to check from the AR screen why a claim is rejecting NDE. To determine why a child is no longer eligible, check the AX screen for reason CCF. Some customers may have been cancelled NDE.	CAN, REJ	Auto	CCF/JFA
NES	Study Level requirements not met. The JETCCFA assessment will automatically REJ/NES where the customer is entitled to JETCCFA and the study level requirements are not met.	REJ	Auto	JFA
NFP	Not liable for the child care fees	REJ, CAN	Manual	JFA
NIE	No instalment entitlement	REJ, CAN	Auto	CCF
NIS	Not in receipt of eligible Income Support payment	REJ, CAN	Auto	JFA
NMR	Customer not receiving maximum rate of CCF	REJ	Auto	JFA
NPA	Not an approved service	REJ, CAN	Auto	CCF/JFA
NRC	Not a registered carer	REJ	Auto	CCI
NRQ	Not residentially qualified	REJ	Manual	CCF/CCI
NSO	No service operator	REJ, CAN	Auto	CCF/CCI
OAT	Outside Allowable Time (late)	REJ	Auto	CCB
OSV	Temporary visa holder, no return to Australia	CAN	Auto	CCF/CCI
OTH	Other	REJ, CAN	Manual	CCF/CCI
PFY	Care prior to beginning previous financial year	REJ	Manual	CCF
POB	Proof of birth not provided	REJ, CAN	Auto	CCF/CCI
RDC	Returned Direct Credit	CAN	Manual	CCF
RNA	Registered carer not active	REJ	Manual	CCI
RNP	Residence details not provided	REJ, CAN	Manual	CCF/CCI
SCB	Special CCB applies	REJ, CAN	Manual	JFA
TEX	Tax extension expired	REJ	Auto	CCF
TOO	ATO payment option requested	CAN	Auto	CCF

Operational Information