Assessing Dad and Partner Pay (DAP) claims 007-05020000

For information about eligibility and claiming, see

• Initial contact by a customer claiming Dad and Partner Pay (DAP)
• Eligibility for Dad and Partner Pay (DAP)

Is the customer's claim status DAP/NCL (started)?

• Yes:
• If there is a progress DOC on the customer's Document List (DL) screen, advise the customer of the status of the claim as per the progress DOC
• Advise the customer of any further documents/information they need to provide
• Go to Step 7
• No, go to Step 3

For an early claim, see Checking the status of an early claim for family assistance and Paid Parental Leave scheme payments.

For claims submitted online or using Assisted Customer Claim (ACC):

• In Customer First in Workspace:
• Select Claim Contacts> Search Online Claims
• Customer Tasks will display any documents the customer has been requested to provide. Note: if the customer has uploaded the documents requested as a part of Next Steps the document can be viewed from the link
• In Process Direct in Customer Summary:
• Select the Transactions icon
• If the claim is still outstanding, it will have a status of In Process or On Hold

Go to Step 4.

Is the customer's claim status:

DAP/PND-POB (Awaiting proof of birth)

DAP/PND-POP (Awaiting proof of entry into care) or

DAP/ASS-ASD (Awaiting nominated start date)?

• Yes, go to Step 5
• No, go to Step 6

Advise the customer the claim is assessed/pending and awaiting either verification of birth/entry into care or their nominated start date.

Help the customer provide proof of birth if they are enquiring about how to lodge.

For information about what to do upon lodgement of proof of birth or documentation to support a DAP claim, see Processing Dad and Partner Pay (DAP) claims.

For pre-birth DAP claims, ensure the Tax File Number (TFN) and bank account details have been coded prior to finalising the claim. If either is not coded, confirm and update the DAP payment destination and TFN details with the customer.

Pre-birth/entry claims will be automatically made not effective (NEF) 56 days after the DAP period nominated start date if the requested information is not provided.

Procedure ends here.

• Yes, view assessment details in Customer First under Families Benefits>Families Summary. Advise the customer of the outcome recorded on the new claim DOC on the Document List (DL) screen or Notes in Process Direct. See:
• Payability and delivery of Dad and Partner Pay (DAP)
• Rejection and not effective codes for Dad and Partner Pay (DAP)
• Not effective, rejection and withdrawal of claim for Dad and Partner Pay (DAP)
• Procedure ends here
• No, a claim activity may not appear on the customer's record in Document Tools if the Digitisation Support Unit (DSU) has not yet attached the scanned image to the record for the Claim for Dad and Partner Pay (FA080). Advise customer of timeliness standards. Procedure ends here

DAP payments are treated as income for income support payment customers. If an income support payment customer nominates a DAP period start date in the past they may incur an overpayment for any period they were receiving both an income support payment and DAP.

Is the customer currently receiving an income support payment?

• Yes:
• One outbound contact attempt must be made to discuss the potential payment impacts claiming DAP will have on their and/or their partner's income support payment. If the customer is subscribed to Desktop Messaging, send a pre-call notification SMS through Desktop Messaging before calling them. For pre-call messages, allow a lead-in time of 5 minutes in case there is a delay sending the message
• For more information, see Finalise claim table in Processing standalone and combined claims for family assistance and/or Paid Parental Leave scheme payments
• Go to Step 8
• No, go to Step 8

Customers cannot receive Pandemic Leave Disaster Payment/s and DAP for the same period. If it is identified that a customer’s DAP period will overlap with a Pandemic Leave Disaster Payment, contact the customer.

If the customer is subscribed to Desktop Messaging, send a pre-call notification SMS through Desktop Messaging before calling them. For pre-call messages, allow a lead-in time of 5 minutes in case there is a delay sending the message.

Tell them:

• they cannot receive DAP and a Pandemic Leave Disaster Payment for the same period, and
• to nominate a new DAP start date that will prevent their Pandemic Leave Disaster Payment period/s and DAP period overlapping

Note: Pandemic Leave Disaster Payments do not count as qualifying work for the PPL or DAP work test.

For more information on eligibility for Pandemic Leave Disaster Payment, see Pandemic Leave Disaster Payment.

A customer cannot receive a COVID-19 Disaster Payment if they are receiving DAP for any day during the COVID-19 Disaster Payment relevant period.

For more information on eligibility for COVID-19 Disaster Payment, see COVID-19 Disaster Payment.

If a customer is claiming DAP and it is identified that they have received a COVID-19 Disaster Payment since the date of birth/adoption of their child, contact them to advise:

• they are not entitled to receive COVID-19 Disaster Payment at the same time as DAP, and
• they are not entitled to COVID-19 Disaster Payment for any relevant period where their paid or unpaid leave covers every day of that relevant period

If the customer is subscribed to Desktop Messaging, send a pre-call notification SMS through Desktop Messaging before calling them. For pre-call messages, allow a lead-in time of 5 minutes in case there is a delay sending the message.

If, after a discussion with the customer it is determined that they were eligible for COVID-19 Disaster Payment i.e. they were actually due to work during the relevant periods, but were unable to due to the restricted movement:

• they could still claim COVID-19 Disaster Payment, and
• nominate an alternative DAP period that does not overlap any of their eligible COVID-19 Disaster Payment relevant periods

Has the customer received, or are they receiving COVID-19 Disaster Payments when they are not eligible?

• Yes:
• If the customer is receiving automatic payments, these will need to stop. See COVID-19 Disaster Payment - automatic payment and change of circumstances
• For customers who have already received COVID-19 Disaster Payment and were not eligible, a debt will need to be investigated
• No, go to Step 10

Note: customers in receipt of COVID-19 Disaster Payment during their work test period can count these hours towards the PPL or DAP work test. See Paid Parental Leave scheme Work Test.

Is the customer providing information or documentation for the DAP claim:

• Yes, if the customer is providing:
• a change to the nominated payment destination, details are to be accepted and updated by running the Change Payment Destination workflow outside of the new claim activity. This workflow can be run in both Process Direct and Customer First. If the warning I031ZZ is presented, continue past as this will not inhibit completion of the activity
• other documentation, see Receipt of claims, forms and documentation for family assistance
• proof of birth, see Processing proof of a child's birth
• No, go to Step 11

The customer must have provided:

• a submitted online claim or a paper claim signed by the customer within the allowable claim period
• the child's expected date of birth or date of entry into care for a pre-birth claim
• the child's actual date of birth or date of entry into care for a post birth claim (help the customer provide proof of birth)
• DAP period nominated start date
• Australian residence details (documents may be required)
• DAP work test details (evidence to support the DAP work test may be required)
• DAP income test details (evidence to support the DAP income test may be required)
• TFN
• bank account details

Note: customers could not receive JobKeeper Payment and DAP at the same time. DAP customers had the option to move their nominated start date. See Change of circumstances for Dad and Partner Pay (DAP).

Is the claim effective?

• Yes, see Processing Dad and Partner Pay (DAP) claims. Procedure ends here
• No, go to Step 12

Early claim lodged too early

If a pre-claim has been lodged outside the allowable early claim period it cannot be assessed and the customer must be advised in writing. See Processing Dad and Partner Pay (DAP) claims.

Additional information required

See Information requests for FTB, PPL and DAP claims, and Add Newborn and PPL change of circumstances activities.

Once all information required for the claim to be assessed is supplied, see Processing Dad and Partner Pay (DAP) claims.