Return to sender (RTS) mail for Incentive Programs 012-10010130

This is mail returned to the address it was sent from because it:

• cannot be delivered to the recipient, or
• was delivered to the incorrect recipient

The postal address is usually crossed out and marked with one of the below:

• not at this address
• no longer at this address
• unknown at this address
• address unknown
• return to sender
• insufficient/incorrect address

All RTS mail must be scanned for upload into Processing and National Demand Allocation (PaNDA).

RTS scanning is a scheduled duty. A Service Officer will be rostered for scanning duties daily.

See Managing Incentives programs work items in PaNDA for information on scanning incentives work to PaNDA.

RTS PaNDA work items will be allocated to processing staff as part of general processing duties.

When allocated RTS mail for action, staff must attempt to identify the correct recipient and/or address and action documents accordingly.

Examples of RTS mail:

• Forms
• General correspondence
• Annual Confirmation Statement (ACS) in PIP
• Quarterly Confirmation Statements in WIP - Practice Stream
• Payments withheld letters
• Practice withdrawal letters

See also:

• Forms and letters for PIP and WIP - Practice Stream
• Annual Confirmation Statement (ACS) in PIP
• Quarterly Confirmation Statement (QCS) in WIP - Practice Stream
• Payments for PIP and WIP - Practice Stream
• Practice closure or withdrawal in PIP and WIP - Practice Stream