Calculating the start day for Austudy and Youth Allowance (YA) students and Australian Apprentices claims 106-05010150

If the customer:

• is receiving an income support payment or was recently cancelled due to becoming a student, see Assessing and coding a transfer to Austudy or Youth Allowance (YA) student claim from another payment
• was cancelled or rejected for the same payment type as the new claim within 13 weeks, go to Step 2
• was cancelled for YA (job seeker) within 13 weeks, go to Step 2
• is making an early claim for YA (student) or Austudy (job seeker), go to Step 15
• was not previously receiving an income support payment, go to Step 7
• is/was receiving YA (student) and:
• is changing course
• is a continuing/intending student, and
• turned 25 years before the current course ended, or will turn 25 years before the new course begins
• go to Step 16

Although the customer has lodged a new claim for YA (student or apprentice) or Austudy, they may have a cancelled payment which can be restored, or a rejected claim that can't be reassessed. Check the:

• Benefit Status (XBS) screen for information about payment cancellations and rejections, and
• Allowance Benefit History (ABH) screen the cancellation/rejection reason, and
• History Summary (HS) screen for the date the notice of cancellation/rejection was given

If the customer's:

• YA or Austudy was cancelled and the date the customer was notified of the cancellation is within 13 weeks of the new claim, go to Step 3
• YA (student or apprentice) or Austudy claim was rejected, and the date the customer was notified of the rejection that claim is within 13 weeks of the new claim lodgement date, go to Step 6
• otherwise, go to Step 7

A cancelled YA or Austudy payment may be restored if:

• the date the customer was notified of the cancellation is within 13 weeks of new claim lodgement
• cancellation reason is restorable - see Cancellation, suspension and rejection reason codes for Newstart System (NSS), and
• customer had continuing entitlement to the payment for the period of cancellation

It may be necessary to contact the customer to obtain additional information before restoring payment.

Additional information includes:

• employment income
• for YA (job seeker), whether the customer has met their job plan requirements for the period of cancellation

Does the customer meet the restoration criteria?

Yes, and additional information:

• is needed before payment can be restored and has not been previously requested, go to Step 4
• is not needed:
• restore the payment, see Restoration of Youth Allowance (YA) or Austudy for full-time students and Australian Apprentices
• change the status of the subsequent claim to Not Required
• procedure ends here
• was previously requested and has not been provided by the RFI due date, payment cannot be restored. Continue to assess the claim. Go to Step 7

No, payment cannot be restored, continue to assess the claim. Go to Step 7

Where additional information is needed to restore payment, a genuine contact attempt is required.

If the service officer is making the:

Was the first contact attempt successful?

• Yes, go to Step 5
• No:
• place the claim on hold for the next working day
• annotate the Claim Progress DOC with requirements for the second contact attempt
• procedure ends here

Was the second contact attempt successful?

• Yes, go to Step 5
• No, and the cancelled payment is:
• YA or Austudy (student or apprentice):
  request the required information within the claim
  annotate the Claim Progress DOC to record that the requested information is required to restore payment
  procedure ends here until information is supplied or claim comes off hold
• YA (job seeker), payment cannot be restored
  Continue to assess the claim
  Go to Step 7

If the customer:

• was on YA (job seeker) and advises they met their job plan requirements for the period of cancellation, and can provide any other required information verbally:
• restore the payment, see Restoration of JobSeeker Payment (JSP), Youth Allowance (job seeker) and Special Benefit (SpB)
• change the status of the subsequent claim to Not Required
• transfer the customer from job seeker to student. See Youth Allowance (YA) job seeker or Australian Apprentice returning to full-time study
• procedure ends here
• was on YA (job seeker) and advises they did not meet their job plan requirements for the period of cancellation; payment cannot be restored. Continue to assess the claim. Go to Step 7
• provides the required information verbally:
• restore the payment, see Restoration of Youth Allowance (YA) or Austudy for full-time students and Australian Apprentices
• change the status of the subsequent claim to Not Required
• procedure ends here
• cannot provide all required information immediately:
• request the required information within the claim
• annotate the Claim Progress DOC to record that the requested information is required to restore payment
• procedure ends here until information is supplied or claim comes off hold

A previously rejected claim may be reassessed if the:

• date the customer was notified of the rejection is within 13 weeks of new claim lodgement
• customer has lodged a new claim for the same payment, and
• customer maintained qualification for the payment

Can the previously rejected claim be reassessed?

• Yes:
• Change the status of the subsequent claim to Not Required
• Note any customer details that have changed in the subsequent claim
• reindex and reassess the rejected claim
• go to Step 7
• No, go to Step 7

Is customer claiming as a full-time Australian Apprentice?

• Yes, note the start date, which will be the latter of:
• the date of claim, if they have a current Apprenticeship Identification Number, or
• the Apprenticeship Identification Number start date (from the Apprentice Details (NAPD) screen in Process Direct or Apprenticeship Details (NAPD) screen in Customer First)
  Note: the information obtained directly from Department of Employment and Workplace Relations (DEWR) does not always align with the customer's current circumstances. Always confirm pre-populated data on the NAPD screen with a manual check of Apprenticeships Data Management System (ADMS)
  the date on the NAPD screen may incorrectly default to the original commencement date if they were previously a part-time apprentice. Manually correct this to the date they changed to full-time where required
  The NAPD screen may require manual adjustment where the customer has changed employers, but retains the same Apprenticeship Identification Number
  Go to Step 16
• No, go to Step 8

Check if the customer is:

• a dependent 16-19 year old secondary student
• living with their parent(s)/guardian(s)
• completing, or has completed, their secondary studies in the same year the claim was submitted
• intending to study full-time in the next study period, and
• lodging their claim between 1 October - 31 December, or
• turning 18 years old within 13 weeks from the date their claim was submitted + 1 day

Does the customer meet these criteria?

• Yes, go to Step 9
• No, go to Step 12

If the customer:

• elected 1 January of the following calendar year as the start date of their YA claim, assess from the 1 January. The start date may be later than 1 January for customers serving a waiting period. Make sure the Manual Start Date field on the Start Date Calculator (NDC) screen auto fills:
• 1 January if no waiting periods apply, or
• the relevant later date, if waiting periods apply. Go to Step 16
• claimed before minimum age qualification or 13 weeks + 1 day before their 18^th birthday, go to Step 10
• submitted their claim after their last day of secondary education or after their 18^th birthday, go to Step 11

If the customer submitted their claim before they qualified under the minimum age rules (between 1 October and the last day of secondary education), or up to 13 weeks before their 18th birthday, assess from the earliest of:

• the last date of secondary education + 1 day, or
• the customer's 18th birthday

The start date may be later for customers serving a waiting period. Make sure the Manual Start Date field on the Start Date Calculator (NDC) screen auto fills:

• the earliest of the last day of secondary education + 1 day or the customer’s 18th birthday if no waiting periods apply
• the relevant later date, if waiting periods apply

Go to Step 16.

If the customer submitted their claim after their last day of secondary education or after their 18^th birthday, assess from the date of the claim.

Go to Step 16.

Review the study information provided by the customer

If the customer is:

• continuing study in either the same or a different course, and there is no break in full-time study, go to Step 13
• changing from part-time to full time study, go to Step 14
• returning to study after a break in study or a new claimant with no previous study details, go to Step 15

Does the customer meet the continuing/intending student rules?

• Yes, assess from the deemed date of claim, go to Step 17
• No, go to Step 15

On the date of claim, does the customer meet the continuing/intending student rules?

• Yes, note the later of the following dates:
• the last day of the previous standard (non-optional) study period + 1 day as coded on the EDC screen, or
• the date of claim
• go to Step 17
• No, go to Step 15

Determine the date the student meets study requirements. See Youth Allowance student full-time study requirements, or Activity Test for Austudy.

This will be either:

• the date they commence full-time study in an approved course for customers who were not studying an approved course before claiming, or
• the last day of the previous standard (non-optional) study period + 1 day for students who:
• are changing from part-time to full-time study, and
• were not a continuing/intending student on the date of claim.

Did the customer lodge their claim before the day they met study requirements?

• Yes, assess from the day they meet study requirements, go to Step 16
• No, assess from the deemed date of claim, go to Step 16

Check if the customer and/or their partner has employment income. The income may be:

• declared in the claim, or
• available via supporting documents

See Personal/Partner Income Tests for students, trainees or Australian Apprentices to determine if employment income will affect the date that the customer becomes payable.

If the employment income information will:

• not cause the claim to reject in the first entitlement period, go to Step 17
• cause the claim to reject in their first entitlement period, but they will become payable within 13 weeks due to the cessation or reduction of income, go to Step 17
• preclude payment for the 13 weeks after the claim lodgement date, the claim will be rejected. See:
• Assessing and coding student and Australian Apprentice claims for Youth Allowance (YA)
• Assessing and coding student and Australian Apprentice claims for Austudy

Compare the:

• date of receipt (DOR) of the claim
• the start date of qualifying study/Australian Apprenticeship from the previous steps, and
• the start date of claim from previous steps

Information to check/take into consideration

If the start date of studies is before the claim submission date, the claim submission date will generally be the start date, subject to whether the customer needs to serve any waiting periods or is claiming in anticipation of becoming independent.

Incapacitated customers may have the start date of payment backdated in certain circumstances. See Calculating the start day for an incapacitated customer before returning to this process.

Note:

• the start day for YA/AUS may be backdated to the day after the cancellation day for a recipient reclaiming within 14 days after being cancelled
• if a customer makes a claim within 14 days after their partner claiming a social security payment, and both claims are granted, the customer's start day is the first day they are qualified on or after their partner's start day. See Calculating the start day for a claim made after partner's claim

Determine the start date based on the above consideration and note the Calculated Start Date on the NDC screen.

For YA, see Table 2.

For Austudy, see Table 3.

If the customer is lodging an early claim in anticipation of:

• changing from part-time to full-time study and has lodged a claim before the day they meet study requirements, go to Step 2
• a future Student Start Date, go to Step 3
• becoming independent due to age or under one of the independence criteria for Youth Allowance (YA), no more than 13 weeks from the Calculated Start Date recorded on the NDC screen, and is not payable or doesn’t want to be assessed as dependent prior to the independence start date, go to Step 4
• eligibility for the 'away from home' rate because they would not be eligible from the deemed date of claim due to the parental income test reducing the 'at home' rate to zero, go to Step 5
• becoming payable from 1 January in the following calendar year because of the application of the current tax year parental income that can only apply in the new calendar year, go to Step 6
  Note: if the customer is not eligible due to the parental income test reducing the rate to nil from date of claim, but the customer would be payable from 1 January due to the base tax year income, contact the customer to confirm that they wish to be assessed from 1 January
• electing to start YA from 1 January after completing year 12 or attaining an equivalent qualification (Certificate II or above) in November or December, go to Step 7
• becoming payable from the date a sibling is anticipated to join the family pool, go to Step 8
• stopping full-time employment and:
• they require income support until their course starts, tell them to test their eligibility for JobSeeker Payment (JSP) or YA (job seeker) or an alternative income support payment, depending on their circumstances, until the course starts or until they can be considered a YA student
• if they do not wish to apply for alternative income support until the course starts or until they can be considered a YA student, go to Step 9
• none of the above, see Table 4

Determine the date the student meets study requirements. See Youth Allowance student full-time study requirements.

If the date the customer meets study requirements is:

• more than 13 weeks from the date of receipt of the claim + 1 day, code the new study details. Go to Step 11
• less than 13 weeks from the date of receipt of the claim + 1 day, go to Table 4, Step 1

If a customer is lodging an early claim in anticipation of starting a course in the future, determine the future student start date.

If a customer's Student Start Date is:

• more than 13 weeks from the date of receipt + 1 day of the claim, code the new study details. Go to Step 11
• less than 13 weeks from the date of receipt of the claim + 1 day, go to Table 4, Step 1

Is the start date for the YA independence category for which the customer is applying for before the Calculated Start Date field recorded on the NDC screen?

• Yes, the date the customer achieved independence will not determine the start date, go to Step 8
• No, the start date for independence may require a change to the system Calculated Start Date on the NDC screen. If the future independence start date is:
• less than 13 weeks from the date of receipt +1 of the claim, note the future independence start date as this may need to be coded as the manual start date for the claim on the NDC screen, see Table 4
• more than 13 weeks from the date of receipt + 1 day of the claim, go to Step 11

Confirm the customer:

• Meets the eligibility requirements from when they move away from home to start studying, and
• Is not eligible for the 'at home' rate due to the application of the Parental Income Test (PIT). That is, the claim would be rejected Parental Income too high (REJ-PIH)

If commencement for the away from home rate of YA is:

• more than 13 weeks from the date of receipt + 1 day of the claim:
• reject the claim as the start date is more than 13 weeks in the future
• go to Step 11
• less than 13 weeks from the date of receipt + 1 day of the claim:
• away from home details will be recorded on the Independent/Homeless/Away From Home Details (NIH) screen with the away from home start date
• note this start date. This date may need to be coded as the manual start date for the claim on the NDC screen unless a waiting/preclusion period or employment income preclude payment until after this date
• see Table 4

Confirm the customer:

• is requesting a current year PIT assessment because the base tax year PIT is too high for YA to be payable, and
• there has been a drop in income that occurred between 1 July and 31 December

If 1 January is:

• more than 13 weeks from the date of receipt + 1 day of the claim:
• reject the claim as start date is more than 13 weeks in the future
• go to Step 11
• not more than 13 weeks from the date of receipt + 1 day of the claim:
• the claim cannot be processed at this stage due to coding restrictions for the Fin Year Ending field on the Household Income and Assets (NHI) screen/table
• As a workaround, hold the claim until 1 January in the new calendar year
• When the claim becomes due, process the claim with a 1 January start date and apply the current tax year correctly on the NHI screen
• see Table 4

Note: if not eligible due to PIT reducing the rate to zero from date of claim, but payable from 1 January due to the base tax year income, contact the customer to confirm that they wish to be assessed from 1 January.

FTB children may elect a 1 January start date for their YA claim, if:

• they have submitted a YA claim between October - December, and
• they have completed/are due to complete year 12 or attained an equivalent level of qualification (Certificate 3 or above)

If they have elected a 1 January start date, consider them an FTB child until 31 December. Use PIT details for the new base tax year income that applies from 1 January.

Although the customer may elect to be payable from 1 January, qualification for YA occurs from:

• the day after completion of year 12 (or equivalent qualification), or
• the day the customer turned 18 years of age

Note: customers who elect 1 January as a start date may still be affected by a waiting and/or preclusion period.

See Table 4.

A claim may be an early claim if a customer claims YA, and based on the current family pool structure on the deemed date of claim they are not payable because their parental income is too high, but it is expected that:

• a sibling will enter the family pool as an FTB child or regular care child within 13 weeks of the date of receipt, or
• a sibling under 22 years old is intending to apply for YA, ABSTUDY Living Allowance an ABSTUDY means tested School Fees Allowance or Assistance for Isolated Children (AIC) Additional Boarding Allowance (ABA) as a dependent person

If the date the sibling has been identified as joining the family pool for PIT purposes is:

• More than 13 weeks from the date of receipt + 1 day of the claim:
• go to Step 11
• Less than 13 weeks from the date of receipt of the claim:
• do not grant the claim until at least 2 days before the sibling joins the family pool. This is because the Pending Sibling Assessment (PSA) claim status is only active for 2 days before an automatic rejection occurs
• hold the claim until 2 days before the sibling joining the family pool
• process the claim when due, ensuring the sibling has entered the family pool or the sibling's claim is ready to process within the 2 day PSA review period
• note the anticipated payability start date
• see Table 4

YA students do not have to stop full-time employment to be eligible for YA, however the level of income earned will determine if any YA is payable. See Personal/Partner Income Tests for students, trainees or Australian Apprentices.

If the customer's income from the date of claim is too high for YA to be payable, contact the customer to find out if their employment income will drop in the next 13 weeks.

If their employment income:

• will not drop within the next 13 weeks, go to Step 11
• will drop in the next 13 weeks, determine:
• the date that the employment income will drop. This could be the expected study start date
• if the person will stop work and be required to submit an Employment Separation Certificate (SU001) or a Seasonal, Contract and Intermittent Work Details form (SU496) to assess any Income Maintenance Period (IMP) or Seasonal Work Preclusion Period (SWPP)
• if the Entitlement Period End Day (EPED) needs to be changed to make sure the customer's first payment occurs 14 days after stopping work. The anticipated start date of the payment is the day stopped work + 1 day
• the anticipated payability start date – note this date
• see Table 4
• has stopped and the customer will receive a final payment, go to Step 10

If the customer is paid their employment income payment in:

• the first entitlement period:
• code the details within the claim
• the claim may reject if the employment income is over the threshold
• see Table 4
• a later entitlement period:
• code the details within the claim, or
• the customer can provide them via self-service (online, Express Plus Centrelink App or phone self-service) after the claim has been finalised

Process the claim if:

• it is being processed either inside or outside the first entitlement, and
• the final employment income will be paid outside the first entitlement period

Place the customers onto fortnightly reporting.

Is the customer subject to any waiting periods?

• Yes, see Table 4
• No:
• See Assessing and coding student and Australian Apprentice claims for Youth Allowance (YA)
• Procedure ends here

As the claim start date is more than 13 weeks in the future, the claim should be Rejected CDB - START DATE IS>13 WKS IN THE FUTURE.

See Assessing and coding student and Australian Apprentice claims for Youth Allowance (YA).

If the customer is lodging an early claim in anticipation of:

• their 25^th birthday and they are continuing in the same course and receiving Youth Allowance, the customer is not eligible for Austudy and will continue to receive Youth Allowance. See Eligibility for Austudy
• changing from part-time to full-time study and has lodged a claim before the day they meet study requirements, go to Step 2
• a future Student Start Date, go to Step 3
• stopping full-time employment and they require income support until their course starts:
• tell them to test their eligibility for JobSeeker Payment (JSP) as a job seeker (or an alternative income support payment, depending on their circumstances) until the course starts or until they can be considered an Austudy student
• if they do not wish to apply for alternative income support, go to Step 4. Note: students do not have to stop full-time employment to qualify for Austudy as a student. However, their total income will impact if Austudy is payable

If the customer has lodged an Austudy claim because they:

• are changing course
• are a continuing intending student, and
• have reached or will soon reach the maximum age for YA
• go to Step 6

If none of the above apply, see Table 4.

Determine the date the student meets study requirements. See Activity Test for Austudy.

If the date the customer meets study requirements is:

• more than 13 weeks from the date of receipt + 1 day of the claim, code the new study details. Go to Step 7
• less than 13 weeks from the date of receipt + 1 day of the claim, go to Table 4, Step 1

If an Austudy customer is lodging an early claim in anticipation of starting a course in the future, note the future Student Start Date.

If a customer's Student Start Date is:

• more than 13 weeks from the date of receipt +1 day of the claim, code the new study details. Go to Step 7
• less than 13 weeks from the date of receipt + 1 of the claim, go to Table 4, Step 1

Austudy students do not have to stop full-time employment to be eligible for Austudy. However, the level of income earned will determine if any Austudy is payable.

If the customer's income from the date of claim is too high for Austudy to be payable, contact the customer to find out if their employment income will drop in the next 13 weeks.

If their employment income:

• will not drop within the next 13 weeks, go to Step 7
• will reduce in the next 13 weeks, determine:
• the date that the employment income will drop. This could be the expected study start date
• if the person will stop work and be required to submit an Employment Separation Certificate (SU001) or a Seasonal, Contract and Intermittent Work Details form (SU496) to assess any Income Maintenance Period (IMP) or Seasonal Work Preclusion Period (SWPP)
• if the Entitlement Period End Day (EPED) needs to be changed to make sure that the customer's first payment occurs 14 days after stopping work. The anticipated start date of the payment is the day stopped work + 1 day
• the anticipated payability start date – note this date
• see Table 4
• has stopped and the customer will receive a final payment, go to Step 5

If the customer is paid their employment income payment in:

• the first entitlement period
• code the details within the claim
• the claim may reject if the employment income is over the threshold
• see Table 4
• a later entitlement period:
• code the details within the claim, or
• the customer can provide them via self-service (online, Express Plus Centrelink App or phone self-service) after the claim has been finalised

Check the following:

• the claim is being processed in the first entitlement period
• the customer expects to get paid in the first entitlement period, or is not sure when they will, and
• their income will preclude payment

Process the claim:

• it is being processed either inside or outside the first entitlement, and
• the final employment income will be paid outside the first entitlement period

Place the customers onto fortnightly reporting.

Is the customer subject to any waiting periods?

• Yes, see Table 4
• No:
• see Assessing and coding student and Australian Apprentice claims for Austudy
• procedure ends here

YA students who have reached the maximum age for YA must submit a claim to transfer to Austudy.

The transfer date/Austudy start date will depend on when the claim is lodged and when the customer reaches the maximum age for YA.

If the customer lodges an Austudy claim:

• more than 13 weeks after the YA cancellation date, see Table 4
• before or within 13 weeks of the YA cancellation date and the customer:
• turned 25 years before completing the course they were receiving YA for, YA will have been cancelled from the SED + 1 day. The Austudy start date is the SED + 1 day
• will/has turned 25 years after completing the course they were receiving YA for and before the new course starts, YA is cancelled from the customer's 25th birthday. The Austudy start date is the customer's 25th birthday

Note the start date.

Has the customer reported employment income on their claim or are they subject to any waiting periods?

• Yes, see Table 4
• No, see Assessing and coding student and Australian Apprentice claims for Austudy. Procedure ends here

As the claim start date is more than 13 weeks in the future, the claim should be Rejected CDB - START DATE IS>13 WKS IN THE FUTURE.

See Assessing and coding student and Australian Apprentice claims for Austudy.

Assess the online claim if:

• the customer and/or their partner are working, and
• there is no indication their employment income will preclude payment

Place the customer onto 2 weekly reporting if the customer and/or their partner has employment income.

If the customer and/or their partner's paid employment income will preclude payment for the first entitlement period:

• code the employment income within the new claim via the Employment Income Summary (EANS) screen and code employment income on the Employment Income Paid Period (EAPP) table
• assess the claim
• for YA and Austudy customers, if the employment income precludes payment for the first entitlement period and the claim rejects Income too High (INC) or Partner Excess Income precludes customer payment (INE) determine the date the customer would become payable. On the Start Date Calculator (NDC) screen, update the manual start date with:
• the date after the customer or partner receive their employment income, or
• the entitlement period start date (EPSD) following the entitlement period preclusion, if the customers partner is in receipt of payment
• reject the claim if the customer is not qualified within 13 weeks of claim lodgement

Code the EAPP table using LOP or IOP as the frequency to reject the claim due to income if:

• a customer states they and/or their partner have employment income, and
• the 'usual or regular wage' will preclude them from payment

See Recording and correcting employment income details.

For help in assessing the NARWP, see:

• Residence assessment for customers claiming Youth Allowance (YA) and/or Tertiary Access Payment (TAP)
• Residence assessment for customers claiming Austudy

If the customer is required to serve a NARWP, note the NARWP End Date.

For help in determining if a Compensation Preclusion Period applies to the customer, see Compensation Preclusion Period.

Compensation Recovery Teams are responsible for assessing Compensation Preclusion Periods. Once an assessment is completed, the information from the Compensation system will tag to the NDC screen.

If the customer is:

• not required to serve a Compensation Preclusion Period, go to Step 4
• required to serve a Compensation Preclusion Period, note the Compensation Preclusion To date on the NDC screen. If this date is:
• more than 13 weeks from the date of receipt + 1 day of the claim, reject the claim. Go to Step 11
• less than 13 weeks, note the Compensation Preclusion To date. Go to Step 4

For help in assessing and coding the LAWP, see Liquid Assets Waiting Period (LAWP).

If the customer is required to serve a LAWP, note the LAWP End date.

For help in assessing and coding the IMP, see Income Maintenance Period (IMP).

If the customer is required to serve an IMP, note the Inc Maintenance Period End date.

For help in assessing and coding the SWPP, see Seasonal Work Preclusion Period (SWPP).

If the customer is required to serve a SWPP, note the Seasonal Work Preclusion End date.

Waiting and preclusion periods can run:

• concurrently, or
• cumulatively

For information, see Interaction between waiting and preclusion periods.

Determine if any of the waiting, maintenance or preclusion periods run concurrently to determine the potential start date for YA or Austudy.

Based on the information gathered in the claim and assessment, determine the start date of the payment.

If the start date is incorrect, check that coding is correct on the following screens:

• Customer Study Details (EDC), specifically the Participation Status Event Date (PSED) and Student Start Date fields (for students only)
• Newstart Education Status (NES), check the date the customer is recorded as a Full-Time Student/Apprentice
• Independent/Homeless/Away from Home Summary (NIHS) and Independent/Homeless/Away from Home Details (NIH)
• Periods of AU Presence while AU Resident (RSPAP)
• Income Maintenance Period Summary (IMPS) and Income Maintenance Period (IMP)
• NSS Seasonal Work Period Summary (NSWS) and Seasonal Work Period Summary (SWPS)
• Compensation Management Summary via the Customer First Workspace
• NDC

If no waiting periods apply, go to Step 10.

If a waiting period applies and ends:

• before the student end date, go to Step 10
• after the student end date and is:
• a Liquid Assets Waiting Period (LAWP), go to Step 9
• any other waiting period, go to Step 10

Do not manually reject the claim as this removes all LAWP data from the record and if the customer submits another claim within 12 months, a previously served LAWP will make them exempt from serving a LAWP again.

The claim outcome at Entitlements (ELD) will display as Assessed and show a start date of the waiting period end date + 1 day. This is the expected result, a review will run on the record on the Student End Date + 1 day that will update the student status on the NES screen to Not a Full-time student (NST), for claimants:

• aged 22 and over, this will reject the claim NST
• under 22 years of age, this will change their activity to job seeker

Ensure that the claim finalisation note includes details of the waiting period ending after the Student End Date.

Record a Note/DOC separate from the claim finalisation Note/DOC with details of the LAWP including the start and end dates shown on NDC.

If the claim is correctly coded and the system is applying an incorrect start date, the Manual Start Date on the NDC screen will need to be updated. Once the start date is determined, see:

• Assessing and coding student and Australian Apprentice claims for Youth Allowance (YA), or
• Assessing and coding student and Australian Apprentice claims for Austudy

Procedure ends here.

As the claim start date is more than 13 weeks in the future, the claim should be Rejected CDB - START DATE IS>13 WKS IN THE FUTURE.

See:

• Assessing and coding student and Australian Apprentice claims for Youth Allowance (YA), or
• Assessing and coding student and Australian Apprentice claims for Austudy