Coding the legacy Proof of Identity (POI) screen 106-07040010

Identity documents must be original, unaltered and listed in Legacy POI tiered model A-Z documents.

The legacy POI screen can only be coded when:

• a customer is overseas and lodging a claim for a Centrelink payment with Centrelink International Services, or
• as an additional procedure exclusive to ABSTUDY claims in some circumstances

Identity documents:

• with the highest point value or Proof of Birth/Arrival documents must be coded first
• must be provided from the approved list until the required points value has been reached

The model has 2 components:

• Commencement of Identity - proof of birth in Australia/ proof of arrival in Australia, which establish a customer's existence in Australia, and
• Use of Identity - identity documents have points allocated according to their integrity, and demonstrate a customer's continuing involvement in the community under that identity

From 2015 Payments and Services do not require the legacy tier model, see Identity Confirmation

Prior to the current 2015 Identity confirmation model, the POI tier levels were:

• Tier Zero - no POI documents required
• Tier One - one Proof of Birth (POB) or Proof of Arrival (POA) document or any documents from the approved list to the value of 50 points
• Tier Two - one Proof of Birth or Proof of Arrival document and any other documents from the approved list that add up to the value of 50 points
• Tier Three - one Proof of Birth or Proof of Arrival document and any other documents from the approved list that add up to the value of 100 points

Claims lodged from overseas require Legacy POI Tier 3 coding on the Legacy POI screen.

Staff must enter document details as they appear on the document.

Supporting evidence must be supplied if the customer’s name at birth, maiden name or other legal name has never been coded as their previous legal name. If the customer has changed their name, see Changing the legal name of customers or their children.

This procedure summarises how to code the legacy POI screen. This screen can only be accessed via the legacy POI Document Selection (PDS) screen when:

• completing a new claim activity for claims lodged from overseas
• conducting a review of legacy POI coding and/or correcting legacy POI coding errors

If POI has previously been provided and meets the legacy tier requirements of the service reason claimed, the legacy POI screen will be protected, for viewing only for example. Limited updates of the legacy POI screen are required for abridged claims and manual transfers.

Many document codes on the legacy POI screen will have system edits to ensure a valid document number. Use field help to view the format of the Serial/Registration number for a document.

There is a limit of 11 lines on the legacy POI screen.

For acceptable documents, see Legacy POI tiered model A to Z documents.

Delegated staff members can amend the POI documents.

Not all ABSTUDY customer groups are required to provide POI documents, extra procedures apply in some situations. Some ABSTUDY customers can meet POI requirements without providing POI documents in person.

The legacy POI Historical Details (POIH) screen displays all POI documents held on the customer's record prior to September 2001. This screen is for display of previously held POI documents only. No documents can be selected or amended.