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Foreign Pension System (FPS) status and reviews 106-08010040



This document outlines how Foreign Pension System (FPS) processes track and review the progress of foreign pension claims.

Impact on mailing issues due to coronavirus (COVID-19)

Due to coronavirus (COVID-19), there may be mailing issues for customers outside Australia and Agreement partners.

FPS status and reviews

The FPS process applies to customers who are in receipt of a designated Australian payment and is used to issue claim forms for comparable foreign payments (CFP) and notices to customers. FPS uses status codes to indicate the stages in the claim process and sets specific reviews to track the progress of a claim from start to finish.

International Services (CIS) is responsible for processing all FPS reviews.

The Process page contains a list of the various FPS Manual Follow-ups (MFU) and action required.

The Resources page contains information on each FPS status and the reviews that are set and links to the International Services homepage and the International Program homepage.

International Social Security Agreements

Assisting customers to claim a foreign pension

Assisting customers to maintain an existing foreign pension

Processing a foreign pension claim

Foreign pension coding

Agreement liaisons, NZ CICs and exchange of information