Referral to Skills for Education and Employment (SEE) 001-02090020

A customer's need for language, literacy, numeracy or digital skills assistance is:

• identified by their responses to the Job Seeker Snapshot questions, and/or
• their need for interpreter assistance during contact with the Agency

A customer may also self-identify by asking for a referral to SEE.

The following items are created on the customer's record from the Job Seeker Snapshot:

• an action item on the Participation Summary screen in Process Direct with a message - Action referral to AMEP/SEE
• a JSR Manual Follow-up (MFU) message on the Activity List (AL) screen in Customer First stating - The Customer would benefit from referral to either SEE or AMEP program. Please make the referral

These action items are prompts to discuss the benefits of participating in SEE with the customer. If they agree, the Service Officer makes a referral to SEE and books the Pre-Training Assessment appointment with the SEE provider.

From 1 July 2024, SEE will also have a separate stream for First Nations SEE. This stream will support the development of local, First Nations led solutions addressing barriers to access and delivery of training in First Nations' communities.

Services Australia cannot make referrals to First Nations SEE training.

If a customer identifies as First Nations and asks about the First Nations SEE program, the Service Officer must:

• reassure the customer that it is culturally safe and supportive, and
• tell them to ask for a referral to a First Nations SEE provider from:
• their employment services provider, or
• the DEWR Digital Services Contact Centre

The Service Officer must:

• obtain the customer's consent to pass on their personal details to the SEE provider
• contact the SEE provider to make the Pre-Training Assessment appointment while the customer is present
• tell the customer the date, time and location of the appointment

If the customer is assessed as suitable for training after this appointment, the SEE provider will commence the customer in SEE.

Customers aged from 15 to 21 years, in receipt of Youth Allowance (YA) (job seeker) will be RapidConnect exempt if identified as eligible for SEE by their responses to the Job Seeker Snapshot.

If the referral to SEE is not made at the time of claim, the Action Item/MFU is left open to prompt discussion at a later contact. The customer must be connected with an employment services provider immediately.

After the customer accepts the referral to SEE, a Pre-Training Assessment appointment is booked for them. See the steps on the Process page to book the appointment.

Note: if the young person is currently registered as a child in Services Australia's system, the Service Officer must promote the customer's record to adult status before making a referral.

If referral to SEE is required for a provider managed job seeker, and:

• they are managed by a Workforce Australia Employment Services Provider, the provider must be contacted to discuss referring the customer to SEE:
• The discussion can be with any staff member at the provider's office, not just the customer's Case Manager
• Unless they have reasonable grounds to oppose the referral to SEE, such as, the customer is about to commence employment, the Service Officer should book the Pre-Training Assessment appointment and give the details to the customer
• The provider monitors the customer's ongoing participation in the program
• they are managed by Workforce Australia Online, they must contact the DEWR Digital Services Contact Centre and ask for a SEE referral

Customers with mutual obligation requirements continue in provider services while they participate in SEE, when connected to:

• Workforce Australia
• Workforce Australia Online
• Community Development Program (CDP)
• Disability Employment Services (DES)
• Australian Disability Enterprises (ADE), or
• Workforce Australia - Transition to Work (TtW)

Customers who need language, literacy, numeracy or digital skills training, may also require:

• an Employment Services Assessment (ESAt), when claiming a job seeker payment, or
• a Job Capacity Assessment (JCA), when claiming Disability Support Pension (DSP)

After discussion with, and agreement by the customer, Service Officers may:

• also refer and book the customer to a SEE provider for a Pre-Training Assessment appointment, and
• refer them for an ESAt or JCA

Service Officers must update the notes section of the Online Diary to tell the Employment Services Assessor about the SEE appointment.