Examples of the response due date
Table 1
Item | Description |
1 | Customer lives in a major city or regional area A Q164 letter is issued to Joanne who lives in Sydney, New South Wales on 1 July 2024. Joanne has 14 days + time allowed for mail delivery to respond. - Check the address used to send the Q164 letter:
- As Joanne lives in a major city, the time allowed for mail delivery in a major city or regional area is 9 days
- Determine the response due date:
- 9 days mailing time + 14 days to respond = 23 days from the day after the letter is issued
- Q164 letter is issued 1 July 2024 (day 0) + 23 days
- The response due date is 24 July 2024
- Joanne has up to and including 24 July 2024 to respond
- Hold the work item to release after the last day the customer has to respond. If the work item is held using the:
- Activity List (AL) screen, key the day after the response due date in the Resubmit date field, 25 July 2024, or
- CoC Interaction, key the day after the response due date in the On Hold Expiry Date field, 25 July 2024
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2 | Customer lives in a remote area or overseas A Q164 letter is issued to Daniel who lives in Weipa, Queensland on 1 August 2024. Daniel has 14 days + time allowed for mail delivery to respond. - Check the address used to send the Q164 letter:
- Searching for Daniel's address in Office Footprint and Boundaries, shows the address is in a remote area
- The time allowed for mail delivery in a remote area or overseas is 16 days
- Determine the response due date:
- 16 days mailing time + 14 days to respond = 30 days from the day after the letter is issued
- Q164 letter is issued 1 August 2024 (day 0) + 30 days = 31 August 2024
- Because 31 August 2024 falls on a weekend, the response due date is the following business day, 2 September 2024
- Daniel has up to and including 2 September 2024 to respond
- Hold the work item to release after the last day the customer has to respond. If the work item is held using the:
- Activity List (AL) screen, key the day after the response due date in the Resubmit date field, 3 September 2024, or
- CoC Interaction, key the day after the response due date in the On Hold Expiry Date field, 3 September 2024
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Hierarchy of JSR/UPD activities
Table 2
Priority | Activity Type | Parameter |
1 | JSR/UPD with ESA TDI | ESATATT |
2 | JSR/UPD with ESA TDI | ESATRES |
3 | JSR/UPD with JSC TDI | |
4 | JSR/UPD with ESA TDI | |
5 | JSR/UPD with JSC TDI | FEP |
6 | JSR/UPD with ESA TDI | D26 |
7 | JSR/UPD with ESP TDI | |
8 | JSR/UPD with RJC TDI | |
9 | JSR/UPD with TW5 TDI | |
External websites
Adult Migrant English Program (AMEP) providers and locations
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