Job Seeker Management Activities 001-09150000

Job seeker management activities alert Service Officers that follow-up action is required for a job seeker.

There may be a keyword (parameter) attached to an activity. It is a short code or description that provides more details, such as the source or purpose of an activity, and allows for a search of that activity via the Worklist in Work Optimiser.

Job seeker activities can be created via job seeker activity management processing or Job Seeker Registration processing.

Job seeker management activities can be actioned by Service Officers in smart centres or service centres.

Outstanding activities are completed during contact with the job seeker through the Participation Summary in Process Direct.

These activities are created when:

• the job seeker is receiving an income support payment with mutual obligation requirements but does not have an active Job Seeker Registration (JSR/ACT) status, or
• a student lodges a student to job seeker transitional claim within 4 weeks of their Student End Date (SED). See:
• Student to job seeker transfers
• Eligibility and registration as a Job Seeker Registration Only (JSRO)/No Remote Referral Required (NRRR) job seeker

Note: these activities should not be cancelled unless the corresponding job seeker claim has recently been rejected, in which case, they should be cancelled.

These activities apply to job seekers who receive an income support payment with mutual obligation requirements. The activities are an alert that further action is required and cannot be cancelled. They may have a To Do Indicator (TDI) which will identify the action required. These include:

• JSR/UPD with JSC TDI and JSCIREQ keyword
• JSR/UPD with JSC TDI and FEP keyword
• JSR/UPD with ESA TDI and ESAREFRQ keyword
• JSR/UPD with ESA TDI and ESATATT keyword
• JSR/UPD with ESP TDI and ESPREF keyword
• JSR/UPD with ESP TDI and NSUS keyword
• JSR/UPD with ESA TDI and D26 parameter and ESAREFRQ keyword
• JSR/UPD with RJC TDI
• JSR/UPD with TW5 TDI and TTWREF keyword

These activities are created to alert that the job seeker may benefit from a referral to a program or additional services. These include:

• JSR/MFU with AMEP/SEE keyword
• JSR/MFU with DES keyword
• WAP/MFU with WAPDHSM keyword
• WAP/MFU with WAPFMRP keyword