Processing JobSeeker Payment (JSP) claims 001-19051507
Expand allProcess Direct support
The Process Direct support page contains current issues, links to Operational Messages and support material.
Common screens for JSP claims
Table 1
|
Screen |
Navigation via |
When to check |
|
Address (AD) |
Customer Details Task Selector |
Always |
|
Accommodation (ACS) |
Customer Details Task Selector |
Always |
|
Sharing Details (SDQ) |
Super Key |
If the customer is sharing accommodation |
|
Earnings (EANS) |
NSS Task Selector |
If the customer or partner has earnings |
|
STP Employer Update (EMCF) |
Super Key |
If the customer has been presented with an STP employer |
|
Employment Separation (IMP) |
NSS Task Selector |
If the customer has received leave payments or redundancy from employment |
|
Managed Investments (MIS) |
NSS Task Selector |
If the customer or their partner has managed investments |
|
NSS Waiting Period Calculation (NDC) |
NSS Task Selector |
Always |
|
Other Assets Details (OAS/OASS) |
NSS Task Selector |
Always |
|
Real Estate/Business Identity Details (REBS) |
NSS Task Selector |
If the customer or their partner has a business or real estate |
|
Shares and Securities Summary (SILS) |
NSS Task Selector |
If the customer or their partner has shares or securities |
|
Income Streams (SUPS) |
NSS Task Selector |
If the customer or their partner has income streams |
|
Savings Bank Accounts (SVP/SVS) |
NSS Task Selector |
Always |
|
Seasonal Work Details (SWP/SWPS) |
NSS Task Selector |
If the customer has declared seasonal work |
|
Payment Destination (PAS) |
Super Key |
Always |
|
Tax File Number (TFN) |
Super Key |
Always |
|
Principal Carer (PCCD) |
Super Key |
If the customer is a principal carer |
|
Child in Care (CHC) |
Super Key |
If the customer has a dependent child in their care |
|
Shared Care Assessment (SCA) |
Super Key |
If the customer has a dependent child in their care |
|
Child Claim Override (CHOC) |
Super Key |
If a Principal Carer override is required |
|
Care Alignment Details (CADDS) |
Super Key |
If the customer has a dependent child in their care |
|
Child Relationship Details (CHRE) |
Super Key |
If the customer has a dependent child in their care |
|
Ordinary Waiting Period (OWP) |
Super Key |
Always |
|
Entitlement (ELD) |
Displays after selecting Assess (if no errors) |
Always |
|
Payment Summary (PS) |
Super Key from ELD |
Always to confirm payment from the correct date |
Letters and electronic messages
Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.
Q888 text - Inviting customers to check eligibility for Parenting Payment
For text, use Centrelink letter templates > Parenting Payment > 'Invite to claim Parenting Payment'.
Q888 text - Inviting customers to check eligibility for Family Tax Benefit
For text, use Centrelink letter templates > Families > Family Tax Benefit > 'Invite recipient to claim Family Tax Benefit'.
Scenarios and examples
See Single Touch Payroll (STP) in Centrelink claims for:
- Employment Separation Verification - Customer scenarios, and
- Examples of Determining a Reasonable Period Declaration for cessation payments
Scenarios of how the system applies the Date of Receipt (DOR) to claims
Table 2: this table shows how the system applies the Date of Receipt (DOR) in the online claim or Assisted Customer Claim (ACC). Service Officers who submit claims using ACC must check for the correct Date of Receipt (DOR).
|
Scenario |
Claim type |
Claim started by |
Claim submitted by |
DOR equals |
|
1 |
All Claims |
Service Officer (ACC) |
Service Officer (ACC) |
Date entered in DOR field in ACC |
|
2 |
|
Service Officer (ACC) |
Customer online |
Date entered in DOR field in ACC |