Processing JobSeeker Payment (JSP) claims 001-19051507

Before starting this process, staff must read the Operational Message.

Examples of changes in care

Note: these examples of changes in care are not reflective of all scenarios.

Example

Description

A child has entered a customer's care

Mary has lodged a claim for JobSeeker Payment (JSP). Mary's claim shows on the Child Details in the Claim Summary that Mary has 50% shared care of a child.

This image shows the Child Details section of a customer's Claim Summary where the customer has advised they have 50% care of a child.

Mary's claim also has the SHAREDJSP keyword. This means that a change of care assessment is required.

This image shows the Shared Care Assessment (SCA) and Child in Care (CHC) screens where a child is currently assessed as being 100% in the customer's care.

Mary's Shared Care Assessment (SCA) and Child in Care (CHC) screens show that the child is currently assessed as being 100% in Mary's care.

This indicates a change of care may have occurred. An Assessment of Care Arrangements referral must be completed as job seeker staff are not suitably skilled to make a care assessment.

A child has left the customer's care

David has lodged a claim for Job Seeker Payment (JSP). David's claim shows on the Child Details in the Claim Summary that there are no children in David's care.

This image shows the Child Details section of the Claim Summary where the customer has advised there are no children in their care.

David's claim also has the SHAREDJSP keyword. This means that a change of care assessment may be required.

David's Child in Care (CHC) screen shows that a child is currently assessed as being in David's care.

This image shows the Child in Care (CHC) screen where a child is currently assessed as being in the customer's care.

This indicates a change of care may have occurred. An Assessment of Care Arrangements referral must be completed as job seeker staff are not suitably skilled to make a care assessment.

Contact details

Job Seeker Portfolio positional mailbox, see Smart Centres Portfolio Operations.

Process Direct support

The Process Direct support page contains current issues, links to Operational Messages and support material.

Common screens for JSP claims

Table 1

Screen	Navigation via	When to check
Address (AD)	Customer Details Task Selector	Always
Accommodation (ACS)	Customer Details Task Selector	Always
Sharing Details (SDQ)	Super Key	If the customer is sharing accommodation
Earnings (EANS)	NSS Task Selector	If the customer or partner has earnings
STP Employer Update (EMCF)	Super Key	If the customer has been presented with an STP employer
Employment Separation (IMP)	NSS Task Selector	If the customer has received leave payments or redundancy from employment
Managed Investments (MIS)	NSS Task Selector	If the customer or their partner has managed investments
NSS Waiting Period Calculation (NDC)	NSS Task Selector	Always
Other Assets Details (OAS/OASS)	NSS Task Selector	Always
Real Estate / Business Identity Details (REBS)	NSS Task Selector	If the customer or their partner has a business or real estate
Shares and Securities Summary (SILS)	NSS Task Selector	If the customer or their partner has shares or securities
Income Streams (SUPS)	NSS Task Selector	If the customer or their partner has income streams
Savings Bank Accounts (SVP/SVS)	NSS Task Selector	Always
Seasonal Work Details (SWP/SWPS)	NSS Task Selector	If the customer has declared seasonal work
Payment Destination (PAS)	Super Key	Always
Tax File Number (TFN)	Super Key	Always
Principal Carer (PCCD)	Super Key	If the customer is a principal carer
Child Claim Override (CHOC)	Super Key	If the customer has a dependent child in their care
Ordinary Waiting Period (OWP)	Super Key	Always
Entitlement (ELD)	Displays after selecting Assess (if no errors)	Always
Payment Summary (PS)	Super Key from ELD	Always to confirm payment from the correct date

Q888 text for inviting customers with a dependent child to claim Family Tax Benefit (FTB)