Parenting Payment Partnered (PPP) customer and/or child going overseas 102-11200000

• Yes:
• only the child's departure has to be assessed and coded and the Portability Script - Departures and Returns cannot be used
• record information on a DOC
• go to Step 2
• No, go to Step 4

• Yes, go to Step 3
• No, see Step 7 of Table 2

• Yes:
• Advise the customer they will lose qualification for PPP and payment will stop on the date the last child ceases to be a PP child and the requirement to reclaim if and when they regain qualification
• Record the change in circumstances for the child (for example, loss of care) and ensure appropriate letter issues. Note: the portability letter is not appropriate in these circumstances
• Record details of the decision on a DOC
• Ask the customer if they have any further questions, if not the interview can be terminated
• See Step 1 in Table 3
• No, customer’s PPP will continue if they continue to have a PP child and otherwise remain qualified. See Step 1 in Table 3

A customer is automatically exempted from any mutual obligation requirements for the period they are overseas.

Use the Portability Script - Departures and Returns if available to record the absence from Australia.

The customer may contact after using the online Travelling outside of Australia service. If the online service has already coded the absence, details are recorded in a DOC. The online service may refer the customer to contact to have their absence coded or explore further portability for their situation.

Is the script working?

• Yes, see Coding departures and returns for customers leaving Australia. Procedure ends here
• No, and the interview cannot be delayed, go to Step 5
• No, and the interview can be delayed:
• book an appointment to be completed by the customer's local service centre
• ensure customer contact details are correct
• record details on a DOC
• procedure ends here

Ask the customer:

• the date of departure
• the date they expect to return to Australia (if any)
• if their children are also travelling overseas and if so, for how long, and
• the country to which they are travelling

Is the PPP customer departing Australia to live overseas?

• Yes, go to Step 6
• No, see Step 1 in Table 2

The customer's payments (including add-on payments such as Rent Assistance (RA)) will be cancelled from the date they leave Australia:

• Explain the decision to the customer and advise them of the requirement to reclaim if they ever decide to return to Australia
• If the customer is also receiving Family Tax Benefit (FTB), cancel payments from date of departure. Coding departure for PP will also cancel FTB and associated payments. For more information, see Family Tax Benefit (FTB), Child Care Subsidy (CCS) and Paid Parental Leave scheme customer/child going overseas

Check if customer has employment income or is a stimulus customer

• Check if the customer has employment income or is a 2WE/variable lodgement reporter. If they are, see Recording and correcting employment income details

Finalise interview

• Give customer the contact details for Centrelink International Services (CIS) so they can contact Services Australia while outside Australia
• Ask the customer if they have any further questions
• When the portability script is working, use it to issue the customer with a Pre-departure Interview - Portability Decision (XOB101) letter
• Record all details of the interview on a DOC, including any contact address or phone number

Record the change of address on Address Details (AD) screen if the customer has provided new address details. Note: it is not mandatory for the customer to provide an address outside Australia.

Update the:

• Customer Advised Travel Details (RSCD) screen
• Country of Residence (CRES) screen

Are any of the customer's children also leaving Australia?

• Yes, see Step 1 in Table 3
• No:
• Go to the Assessment Results (AR) screen and check payment will cease from date of departure for a residence related reason
• Do not inhibit the advice
• Finalise the activity
• Procedure ends here

If the customer is paid under the 1995 New Zealand Agreement, refer to Portability of payments paid under International Agreements. Procedure ends here.

Note: to check if customer paid under agreement go to the Additional Residence Details (ARD) screen and check if NZ is recorded in the Agreement Country field and 1995 recorded in the Agreement Year field.

Is customer leaving Australia to complete full-time study as part of an Australian course or leaving to attend an Australia Defence Force Reserves training camp outside Australia?

• Yes, go to Step 2
• No, go to Step 3

• Payment is portable for the duration of the training camp or full-time course of study
• Tell the customer they may meet the requirement for payment outside Australia but they must speak to Centrelink International Services (CIS) for a decision on their ongoing portability
• If the customer has evidence for their travel, tell them that if they are registered for online services they can use Upload documents to provide the evidence. If they are not registered, they can either take the evidence to a service centre for scanning to their record, or post it. For address details, see Centrelink International Services (CIS) - contact details for customers
• Transfer the call to CIS and explain the customer's circumstances. CIS will take over and complete the portability interview with the customer. Once transferred, complete a DOC advising what action has been taken (that is, call has been referred to CIS and details of travel, especially the reason)
• If it is not possible to transfer the customer immediately to CIS, create a referral:

Process Direct

• Select > Referral
• Referral type: International Services (CIS)
• Referral reason: Portability
• Referral detail: Restricted Portability
• Check Payment type is PPP- Parenting Payment
• Select Next
• Referral details display. Update the following as required:
• Vulnerable or suspended customer
• Call customer required
• Translation required
• Appeal request
• Add additional information, ensuring to record the travel details including dates and reason for travel and confirm current telephone contact details
• Select Next
• Select Finish

Customer First

• Create a Fast Note. Select Auto text > Centrelink International Services > Portability > CIS Portability referral
• Record the travel details including dates, reason for travel and current telephone contact details

Tell the customer an officer from CIS will contact them as soon as possible.

Procedure ends here.

PPP is not payable from the date of departure if the customer:

• lost payability for a portability reason (for example, outside Australia more than 6 weeks) and the customer has been back in Australia for less than 6 weeks since last return, or
• ceased to be the principal carer for all the customer's children for portability reasons (for example, children outside Australia more than 6 weeks) and the children has/have not been back in Australia for more than 6 weeks since their last return

Note: if the customer is no longer the principal carer for any child, they will lose qualification for PPP. The system will generally check any prior absences and automatically cancel PPP once the Immigration Datalink verifies the departure, but if this does not occur, refer to ICT Service Desk via mySupport. The Resources page contains a link to mySupport.

Was the customer's payment cancelled or suspended by a previous absence from Australia and has the customer and/or children returned to Australia for less than 6 weeks?

• Yes, advise the customer payment will cease from departure, go to Step 4
• No, advise the customer payment may continue for 6 weeks, go to Step 5

• PPP will cease from date of departure
• Advise that any add-ons (including Rent Assistance (RA)) will also cease from date of departure. See Portability of Add-ons
• Explain decision and ensure customer understands if they need to contact when they have returned to Australia
• Advise the customer about continuation of payment on return to Australia. If the customer remains outside Australia after their payment has ceased to be portable, including where it ceases to be portable from departure, their payment can be restored if they return to Australia within 13 weeks of their payment ceasing, as long as they continue to have a PP child
• If the customer is also receiving Family Tax Benefit (FTB), cancel payments from date of departure. Coding departure for PP will also cancel FTB and associated payments. For more information, see Family Tax Benefit (FTB), Child Care Subsidy (CCS) and Paid Parental Leave scheme customer/child going overseas

Check if customer has employment income or is a stimulus customer

• Check if the customer has employment income or is a 2WE reporter. If they are, see Recording and correcting employment income details

Finalise interview

• Give contact details for CIS for contact with the agency while outside Australia
• Ask the customer if they have any further questions
• Record details of the decision on a DOC
• If the customer requests written confirmation of the decision, issue a Pre Departure Interview - Portability Decision (XOB101) letter
• Go to Step 6

• PPP is payable for maximum portability period of up to 6 weeks
• Advise that any add-ons (for example, Rent Assistance (RA), Pension supplement) will continue while the customer remains qualified for PPP. See Portability of Add-ons
• Explain decision and ensure customer understands if they need to contact when they have returned to Australia
• Advise the customer about continuation of payment on return to Australia. If the customer remains outside Australia after their payment has ceased to be portable, including where it ceases to be portable from departure, their payment can be restored if they return to Australia within 13 weeks of their payment ceasing, as long as they continue to have a PP child
• Ask if they would like to nominate an agent to act on their behalf while they are overseas and, if so, document the authority
• For Family Tax Benefit (FTB):
• discuss the customer’s income estimate. This must include all income they will earn during the entire financial year, including any foreign income
• ensure the customer is aware of the reconciliation process
• see Family Tax Benefit (FTB), Child Care Subsidy (CCS) and Paid Parental Leave scheme customer/child going overseas
• If any reviews are due before the expected date of return (check the Future Activity List (FAL) screen) action and finalise if possible, or advise customer they must reply to any requests for information Services Australia may send while they are outside Australia

Check if the customer has employment income or is a stimulus customer

• Check if the customer has employment income or is a 2WE reporter. If they are, see Recording and correcting employment income details

Finalise interview

• Give contact details for CIS for contact with the agency while outside Australia
• Ask the customer if they have any further questions
• Record details of the decision on a DOC
• If the customer requests written confirmation of the decision, issue a Pre Departure Interview - Portability Decision (XOB101) letter

• Record the change of address on Address Details (AD) screen if the customer has provided new address details. Note: it is not mandatory for the customer to provide an address outside Australia
• Record any overseas telephone number and/or overseas email address if provided
• Go to the Customer Advised Travel Details (RSCD) screen

Are any of the customer's children also going outside Australia?

• Yes, see Step 1 in Table 3
• No,
• go to the Assessments Results (AR) screen and finalise the activity
• if return rules apply, PPP will cease from date of departure for a portability related reason
• if return rules do not apply, PPP will continue with add-ons for the maximum portability period of 6 weeks
• Note: the reassessment will occur once the customer actually leaves Australia and the departure is verified via the Immigration Datalink
• Procedure ends here

A dependent child can go outside Australia temporarily for up to 6 weeks and still be a PP child, even if the customer remains in Australia. PPP can continue to be paid for the maximum portability period of up to 6 weeks of a PP child's temporary absence.

PPP is not payable from the date of departure if the customer ceased to be the principal carer for all the customer's children for portability reasons (for example, children outside Australia more than 6 weeks) and the children has/have not been in Australia for more than 6 weeks since their last return.

Note: PPP can continue to be paid provided the customer has at least 1 PP child. If the customer is no longer the principal carer for any child, they will lose qualification for PPP.

Does the customer continue to have at least 1 PP child?

• Yes, PPP can continue to be paid, see Step 1 in Table 3
• No, go to Step 8

• Advise the customer PP will cease from the date the child ceases to be a PP child and the requirement to reclaim if and when they regain qualification
• Record the change in circumstances for the child (for example, loss of care) and ensure an appropriate letter issues. Note: the portability letter is not appropriate in these circumstances

Finalise interview

• Record details of the decision on a DOC
• Ask the customer if they have any further questions, if not the interview can be terminated

See Step 1 in Table 3.

• Go to the Child Selection (CHS) screen and select the child(ren) who are travelling outside Australia
• Key 'S' in the line for the relevant child and 'CHRSCD' in the Nxt field. Press [Enter] to bring up the Customer Advised Child Travel (CHRSCD) screen

Does an error message appear 'I083AM - Child is a customer - please enter CRN in header'?

• Yes, go to Step 3
• No, go to Step 2

• Update the CHRSCD screen
• If the child is leaving Australia to live in another country, update the CHCRES screen

Note: do not code temporary absences from Australia on the CHCRES screen.

Repeat these steps for all children leaving Australia.

Go to Step 4.

• Key the child's CRN in the Nxt field and press [Enter]
• Record the change of address on Address Details (AD) screen if the customer has provided new address details. Note: it is not mandatory for the customer to provide an address outside Australia
• Update the RSCD screen
• If the child is leaving Australia to live in another country, update the Country of Residence (CRES) screen

Note: do not code any temporary absences from Australia on the CRES screen.

• Key 'AR' in Nxt and press [Enter]
• Finalise the activity (key 'Y' in the Finished field)

Return to the customer’s record (generally using 'FL' in the Nxt field).

Repeat steps if required for any other children also travelling outside Australia.

• Go to the Assessment Results (AR) screen and finalise the activity. Note: the reassessment will occur once the customer actually leaves Australia and the departure is verified via the Immigration Datalink
• Do not suppress the auto advice