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BasicsCard reported as lost, stolen, damaged or found 103-01230040

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This is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.

This document outlines the action required when a customer/payment nominee reports a lost, stolen or damaged BasicsCard or a third party reports they have found a BasicsCard.

What is a BasicsCard?

The BasicsCard is an allocation method for income managed funds, to allow a customer to meet their and their family's priority needs.

BasicsCard

BasicsCard reactivate previously suspended card

Initial offer or replacement of BasicsCard

Inventory Tracking System (ITS) for temporary SmartCards and BasicsCards

Managing Income Management funds