Recording an end date or target amount on a Centrepay deduction 103-09030060

Customers can add end dates to their deductions via their Centrelink online account and Express Plus Centrelink mobile app account. These are the preferred methods for customers to use.

A customer may request for a Centrepay deduction to be ceased from a specified date up to 12 months in the future. This requires an end date to be added to the deduction. An end date may be coded when coding a new deduction, or added to an existing deduction. This end date may be changed or removed at the request of the customer. When the end date has been reached, the deduction will automatically cease.

Customers can add target amounts to their deductions via their Centrelink online account and Express Plus Centrelink mobile app account. These are the preferred methods for customers to use.

A customer may request a Centrepay deduction to be paid to a Centrepay business until a specific amount has been paid. This is known as a target amount, and allows the customer to have a deduction that will automatically cease when the nominated amount has been reached, at which time the customer will be advised in writing. Target amounts can be added when a new deduction is set up or added to an existing deduction. As with other deductions, the deduction or target amount can be changed or cancelled at any time. If a deduction has a target amount and the final deduction is set to pay less than $2, the last two scheduled deductions will be combined into one final deduction amount.

Target amounts being added to a customer’s Centrepay deduction must be greater than $10, however the customer may have to check with the business in case they specify a higher minimum target amount. Customers requesting to remove only the target amount and for their Centrepay deduction to continue, must have their deduction cancelled and restarted as a new deduction without a target amount. See Starting, changing and cancelling a Centrepay deduction at the request of a customer for more details.

In all instances of an involuntary nominee arrangement, service officers must contact the nominee or the customer's case manager from the public trustee to obtain approval to process any requests from the customer to start, change or cancel a Centrepay deduction. For further information on this process see Starting, changing and cancelling a Centrepay deduction at the request of a customer.