Cancellation and rejection codes for Essential Medical Equipment Payment (EMEP) 008-01040060
Expand allThis page contains a list of rejection/cancellation codes for Essential Medical Equipment Payment (EMEP). The service reason is MEP. Claims and restorations are processed by EMEP Processing Services staff only.
Essential Medical Equipment Payment (EMEP) processing
Rejection/cancellation codes for Essential Medical Equipment Payment (EMEP)
This table describes a list of rejection/cancellation codes for Essential Medical Equipment Payment (EMEP). The service reason is MEP.
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Reason Code |
Details |
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Important information + Read more ... EMEP may be rejected or cancelled via automatic assessment of details on the customer's record, or manually via the Benefit Action (BA) screen. Customers can request a review of the decision to reject or cancel EMEP. EMEP is paid under social security law. EMEP can only be restored if it is cancelled incorrectly. |
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AAC |
Claim address is not current address + Read more ... Action: REJ Initiation: Auto Level: Claimant or claim Letter: No |
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APT |
Already paid twice in the financial year + Read more ... Action: REJ Initiation: Auto Level: Equipment Letter: Auto |
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CLR |
Withdrawn/voluntary surrender + Read more ... Action: REJ/CAN Initiation: Manual Level: Claim Letter: Auto |
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CFA |
Consent form unacceptable (EMEP claimed by carer of adult equipment user) + Read more ... Action: REJ/CAN Initiation: Auto/Manual Level: Equipment Letter: Auto Restore (CAN): |
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CFN |
Consent form not provided + Read more ... Action: REJ/CAN Initiation: Auto/Manual Level: Equipment Letter: Auto Restore (CAN): |
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CSA |
Carer/equipment user not at same address + Read more ... Action: REJ/CAN Initiation: Auto/Manual Level: Claim Letter: Auto Restore (CAN): |
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DEA |
Death + Read more ... Action: REJ/CAN Initiation: Auto Level: Claimant or equipment user Letter: No Restore (CAN): See Undoing a death action. |
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ETI |
Energy type invalid + Read more ... Action: REJ Initiation: Auto Level: Claimant or claim Letter: Auto |
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FRC |
Failed to reply to correspondence + Read more ... Action: REJ/CAN Initiation: Manual Level: Claimant Letter: Auto Note: if this reason code is used a Decision DOC must be created and must list all documents not provided at the time of the rejection. Restore (CAN): |
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HOS |
In hospital + Read more ... Action: REJ/CAN Initiation: Auto Level: Claimant or equipment user Letter: Auto Restore (CAN): |
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IDP |
Claimant is dependent child + Read more ... Action: REJ Initiation: Auto Level: Claimant Letter: Auto |
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IMP |
Customer in prison + Read more ... Action: REJ/CAN Initiation: Manual Level: Claimant or equipment user Letter: Auto Restore (CAN): |
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INH |
Customer in nursing home + Read more ... Action: REJ/CAN Initiation: Auto Level: Claimant or equipment user Letter: Auto Restore (CAN): |
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LEN |
No liability for energy account + Read more ... Action: REJ/CAN Initiation: Auto/Manual Level: Claimant or claim Letter: Auto Restore (CAN): If energy account requirements are met. |
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MOE |
Moved from claim address, equipment user + Read more ... Action: CAN Initiation: Auto/Manual Level: Equipment user Letter: Auto Restore (CAN): |
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MOV |
Moved from claim address, claimant + Read more ... Action: CAN Initiation: Auto/Manual Level: Claimant Letter: Auto Restore (CAN): |
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NAM |
No acceptable medical evidence + Read more ... Action: REJ/CAN Initiation: Auto Level: Equipment Letter: Auto Restore (CAN): |
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NEN |
No energy account provided + Read more ... Action: REJ/CAN Initiation: Auto Level: Claim Letter: Auto Restore (CAN): |
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NEU |
No eligible equipment user + Read more ... Action: REJ/CAN Initiation: Auto Level: Claim Letter: No |
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NHC |
No concession card entitlement + Read more ... Action: REJ/CAN Initiation: Auto Level: Claimant, claim or equipment user Letter: Auto Restore (CAN): See Eligibility for EMEP. |
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NIA |
Not located in Australia (on date of claim or anniversary date) + Read more ... Action: REJ/CAN Initiation: Auto Level: Claimant or claim Letter: Auto Restore (CAN): |
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NMN |
No medical evidence + Read more ... Action: REJ/CAN Initiation: Auto Level: Equipment Letter: Auto Restore (CAN): |
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OTH |
Other + Read more ... Action: CAN Initiation: Manual Level: Claim Letter: Manual Restore (CAN): |
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PAC |
Previously paid at claim address + Read more ... Action: REJ/CAN Initiation: Auto Level: Equipment Letter: Auto |
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PEQ |
No confirmation of identity for equipment user + Read more ... Action: REJ/CAN Initiation: Auto Level: Equipment user Letter: Auto Restore (CAN): |
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PIN |
Permanently in an institution + Read more ... Action: REJ/CAN Initiation: Auto Level: Claimant or equipment user Letter: Auto Restore (CAN): |
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POB |
Proof of birth not provided + Read more ... Action: REJ Initiation: Auto Level: Equipment user Letter: Auto
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POI |
Identify not confirmed for claimant + Read more ... Action: REJ Initiation: Auto Level: Claimant Letter: Auto |
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PRI |
Not residing in private residence + Read more ... Action: REJ Initiation: Auto Level: Claimant or equipment user Letter: Auto |
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RES |
Customer in respite care + Read more ... Action: REJ/CAN Initiation: Auto Level: Claimant or equipment user Letter: Auto Restore (CAN): |
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VME |
No valid medical equipment + Read more ... Action: REJ/CAN Initiation: Auto Level: Claimant, equipment user or equipment Letter: Auto Restore (CAN): |
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WDC |
Consent withdrawn (by equipment user where EMEP claimed by carer of adult equipment user) + Read more ... Action: CAN Initiation: Auto Level: Equipment Letter: Auto Restore (CAN): |
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WUK |
Whereabouts unknown + Read more ... Action: CAN Initiation: Manual Level: Claimant Letter: No Restore (CAN): If still at same residence EMEP was claimed for. For new residence, see Changes of circumstances for EMEP. |
