Assessing payment rates and independence for Disability Support Pension customers under 21 years 008-03140000
This document explains how to assess payment rates for Disability Support Pension (DSP) customers under 21 years (including permanently blind customers).
DSP independence and rate determination for customers under 21 years
Table 1
Step |
Action |
1 |
Customer circumstances + Read more ... DSP claims The responses from a customer (aged under 21 years) to the questions in the DSP online claim, Assisted Customer Claim or the following forms will help determine the correct rate of payment and dependence or independence criteria:
DSP current customers For DSP current customers aged under 21 years who are advising of a change in circumstances, an assessment of the customer's overall circumstances may be required to determine the correct rate of payment including independence criteria. More evidence may be required depending on the criteria applicable to the customer's circumstances. |
2 |
Age + Read more ... A DSP claimant or current customer only requires assessment of independence if they are aged under 21 years. Is the customer aged 21 years or older?
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3 |
Previous independence assessment + Read more ... Service Officers must not use the PCW (Partial Capacity to Work) independence code for a DSP customer. PCW independence is only legislated for YA and SpB job seekers only. Therefore, if a YAL/CUR-JSK customer has IND/PCW coded on the NIH screen, PCW cannot be coded on the PDI screen of a DSP customer - the customer must meet a DSP independence criteria. Customers aged under 21 years who are claiming DSP and current on an Income Support Payment may have already been assessed under independence criteria for:
If the previously assessed independence category is reviewable, consider all available details to determine if the independence category applies to the customer's current circumstances. The Resources page contains more details about reviewable categories. To determine if independence has previously been assessed, go to the Independent/Homeless/Away from Home Details (NIH) screen (in the NSS system for YAL or SVABY/ISS for ABSTUDY). Check for any of the following codes:
Are any of the above codes current on the customer's record?
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4 |
Check customer circumstances + Read more ... Customers under 21 years will be paid a DSP rate based on their individual circumstances, such as if they live in the parental home, or have (or have had) a dependent child. These circumstances will determine whether they are paid at the:
Does the customer currently have, or has previously had a natural, legally adopted or relationship child in their care? See Wholly or substantially dependent on the customer or the customer's partner.
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5 |
Customer currently has a dependent child + Read more ... If the customer currently has a dependent child in their care, the '21 years and over' adult pension rate should be paid when the dependent child details are recorded. Check for a Dependent child in the customer's record + Read more ...
Is there a child showing?
Check to make sure the child is Dependent for DSP + Read more ...
Is the child showing and a Dependent indicator Y is present?
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6 |
Assessing independence criteria based on age of customer at time of claim + Read more ... If the customer is aged:
Notes:
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7 |
16 or 17 years + Read more ... If the customer has indicated it is unreasonable to live at home (UTLAH), the assessment of independence under the UTLAH criteria for customers aged 16 or 17 years is made by an agency Social Worker. When the customer indicates it is UTLAH, see Unreasonable to live at home (UTLAH) initial contact for Youth Allowance (YA), Disability Support Pension (DSP), Special Benefit (SpB) or Tertiary Access Payment (TAP) to determine if Social Worker is required. When the customer indicates they are in State care, see Assessing independence when a customer is in State care. Procedure ends here until the Social Worker has completed the UTLAH assessment. Is the customer living away from the parental home because of their disability or a medical condition (this includes living in disability accommodation or alternate accommodation that allows them to be closer to treatment or support services)? Note: this does not apply to short stays in hospital.
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8 |
18 to 20 years + Read more ... Is the customer living away from the parental home?
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9 |
Self-supporting through paid employment + Read more ... A customer may be considered independent for DSP if they have supported themselves through paid work:
Has the customer indicated they may meet any of the above criteria?
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10 |
Full-time employment + Read more ... To be considered as meeting the full-time employment criteria, the customer must have been in paid work:
Does the customer meet all of the above?
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11 |
15 hours work every week over consecutive weeks for a continuous 2 year period + Read more ... To be considered as meeting the 15 hours work over consecutive weeks for a continuous 2 year period criteria, the customer must have been in paid work:
Does the customer meet all of the above?
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12 |
18-month period with cumulative earnings totalling at least 75% of the Wage Level A of the National Training Wage schedule + Read more ... To be considered as meeting the 18 month period, the customer must have been in paid work:
Does the customer meet all of the above?
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13 |
Date customer last left school + Read more ... To meet the criteria for the following relevant to when the customer left school, the evidence must show the date the customer last:
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14 |
Supporting documentation + Read more ... The customer must provide evidence to support an assessment of eligibility under a self-supporting through paid employment/workforce participation independence category where there is no evidence on their record. Evidence may include:
Advise the customer of the above and send a request for the documentation, see Requesting information (CLK). When evidence is provided, workforce participation independence category can be assessed. Self-supporting through paid employment workforce participation independence categories:
Has sufficient evidence been provided for assessment?
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15 |
Independence criteria + Read more ... Note: Service Officers must not use the PCW (Partial Capacity to Work) independence code for a DSP customer. DSP customers aged under 21 years can be paid the independent rate if they meet at least one of the following criteria. If the customer:
Are there sufficient details to determine the customer meets any of the above criteria?
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Coding independence for DSP customers under 21 years
Table 2
Step |
Action |
1 |
Current customer can be paid the independent rate + Read more ... When updating independence for a current DSP customer, an update must be applied to the Independent Living Code field on the PDI screen in Customer First or Process Direct. It is important the correct code is used so the customer is paid the correct rate of DSP. This code also determines if the independence is reviewable. See the Resources page for more details. Note: Service Officers must not use the PCW (Partial Capacity to Work) independence code for a DSP customer. Pre-coding instructions + Read more ... Service Officers must:
Note: if a customer received a Crisis Payment in the period the change is applied, a manual reassessment of Crisis Payment may be required. For more details, see Reviewing and reassessing Crisis Payment (CrP). Updating independence in Process Direct + Read more ...
We confirm your next entitlement period payment delivery date is DD/MM/YYYY and subject to any change in circumstances, your gross amount of payment will be $XXX.XX.
You may be eligible for additional payments such as Pensioner Education Supplement or Mobility Allowance. You can find more details on these payments by going to our website.
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2 |
Current DSP customer - customer cannot be considered as independent + Read more ... If checks have determined the customer cannot be considered as independent based on their circumstances under any independence criteria, Service Officers must make sure the customer's record correctly reflects the assessment. Check to determine coding + Read more ... Existing independent coding on the Independent Living Code field on PDI:
No coding on the Independent Living Code field on PDI:
You may be eligible for additional payments such as Pensioner Education Supplement or Mobility Allowance. You can find more details on these payments by going to our website.
Pre-coding instructions + Read more ... Service Officers must:
Note: if a customer received a Crisis Payment in the period the change is applied, a manual reassessment of Crisis Payment may be required. For more details, see Reviewing and reassessing Crisis Payment (CrP) Ceasing independence in Process Direct + Read more ...
We confirm your next entitlement period payment delivery date is DD/MM/YYYY and subject to any change in circumstances, your gross amount of payment will be $XXX.XX.
You may be eligible for additional payments such as Pensioner Education Supplement or Mobility Allowance. You can find more details on these payments by going to our website.
Ceasing independence in Customer First + Read more ...
Are there any errors and all adjustments are correct?
Check customer's payment:
Advise customer/nominee Tell the customer: We confirm your next entitlement period payment delivery date is DD/MM/YYYY and subject to any change in circumstances, your gross amount of payment will be $XXX.XX.
You may be eligible for additional payments such as Pensioner Education Supplement or Mobility Allowance. You can find more details on these payments by going to our website. Service Officer must record a DOC. Use Fast Note -select Auto text, use Disabilities > Update/s > Template - DSP IND assessment Procedure ends here. |
3 |
DSP new claim - customer meets independence criteria + Read more ... Once the customer has been determined to be medically eligible for DSP, see the coding PDI table details for a DSP claim in:
Service Officers must use the correct independence code to make sure the customer is paid the correct rate of DSP. The code also determines if the independence category is reviewable. See the Resources page for more details. Note: see Table 1 > Step 6 if the customer has had a birthday between when the DSP claim was submitted and the date the claim is being assessed. Pre-coding instructions + Read more ... Service Officers must check if the customer is under income management (INM on the Benefit Status line). If INM is present, and if the update below will result in eligibility to arrears:
Note: if a customer received a Crisis Payment in the period the change is applied, a manual reassessment of Crisis Payment may be required. For more details, see Reviewing and reassessing Crisis Payment (CrP). Coding instructions + Read more ...
Procedure ends here - return to DSP claim assessment. |
4 |
DSP new claim - customer cannot be considered independent + Read more ... Once the customer has been determined to be medically eligible for DSP, see the coding PDI table details for a DSP claim in:
Where there are sufficient details to determine the customer cannot be considered independent, the customer's record must be updated within the DSP new claim:
Procedure ends here - return to DSP claim assessment. |