Other review options for dissatisfied customers 109-07000000
Expand allThis document outlines options for customers apart from the formal review and appeal processes administered by Services Australia.
Government intent
A high level of transparency and accountability is emphasised in the Commonwealth Parliament's approach to the actions of government agencies. It is consistent with this approach that, as well as a review of the correctness of a decision, customers can seek a review of the actions of an agency in making a decision or providing a service. This document links to information about mechanisms available for the review of government action.
Alternative review options are administered by other government agencies and the law courts. These options complement the review and appeal processes. It is important to note that the correctness of a decision should be challenged via the formal review and appeals system.
Contents
Australian Human Rights Commission
Customer compensation and act of grace payments
Parliamentarian complaints regarding Child Support customers
Ministerial complaints regarding Child Support customers
Ombudsman complaints regarding Child Support customers
Executive correspondence regarding Child Support customers