Customer location (tracing) 277-01050000

Macros

Attachments

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$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Access and disclosure of AUSTRAC information

Pre-approved Letter Text

UQ240.00 – Re-issue Correspondence letter

Contact details

National Intensive Collection Services

International Child Support

Central Authority Team

Forms

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$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Submission to update an address

Intranet

Acceptable Use of ICT Facilities

External website

Intergovernmental Reference Guide

Passenger Cards

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Incoming Passenger Card
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Outgoing Passenger Card

Templates and Worksheets

Privacy

Protect the customer's personal information during customer location activities when third parties are contacted to assist in locating a customer. Do not reveal or volunteer any information about the customer to any sources. Accidentally revealing personal information may constitute a privacy breach and must be reported to a Team Leader.

When making contact by telephone:

verify who is speaking
do not reveal any personal information to the other person, and
confirm any information obtained

For more information see the Information Privacy Principles.

Websites to assist with customer location searches

This table provides country specific websites where public searches can be conducted to locate a customer.

Note: if any further suitable country specific websites are available, contact International Child Support for inclusion in the table.

Item	Country/Jurisdiction
1	All https://www.thisnumber.com/ Thisnumber (previously known as Numberway) is an international directory of white pages and yellow pages phone books, and online directory enquiries. This also provides links to some people search and public records, which utilise multiple sources to find addresses and phone numbers. Some of these sites will only provide limited data for free, however this may be sufficient to determine what further searches are required.
2	Austria herold.at/en/
3	Belgium whitepages.be/
4	Canada canada411.ca Can search the whole of Canada or a specific location within Canada if known and provides names matching the search query with address and telephone number information. View matching results from Facebook, Twitter and LinkedIn without accessing the social networking application.
5	Croatia https://imenik.tportal.hr/show?lang=en&action=pretraga Croatian online directory
6	Czech Republic https://www.thisnumber.com/cz
7	Fiji whitepages.com.fj/ Fijian White Pages
8	Finland https://www.fonecta.fi/ Finnish White Pages (not available on English)
9	France https://www.pagesjaunes.fr/ French White Pages (not available in English). Enter known customer details as follows: surname in the Nom field first name in the Prenom field address in the Ou? field and select Recherche a proximite de to also search nearby locations
10	Germany dastelefonbuch.de/english.html German White Pages The German version of city names must be entered when searching, for example Cologne must be typed as Koln or Koeln, Munich typed as Munchen or Muenchen
11	Hungary https://www.telekom.hu/lakossagi/tudakozo Hungarian online directory assistance
12	Iceland https://en.ja.is/hvitar/ Icelandic White Pages
13	Italy https://www.paginebianche.it/ Italian White Pages
14	Luxembourg editus.lu/ed/en/ Luxembourgish online directory
15	Malta https://www.thisnumber.com/
16	Netherlands https://www.detelefoongids.nl/en/ Dutch online directory
17	New Zealand https://whitepages.co.nz/
18	North Macedonia https://imenik.telekom.mk/ North Macedonian online directory
19	Poland https://www.thisnumber.com/ Polish White Pages
20	Romania https://www.paginiaurii.ro/ Romanian White Pages
21	Slovakia https://www.zlatestranky.sk/ Slovak online directory
22	South Africa https://www.whitepages.co.za/ South African White Pages
23	Switzerland https://search.ch/tel/ Swiss online directory
24	United Kingdom https://www.192.com/ UK White Pages
25	United Kingdom - Guernsey theguernseydirectory.com/Search/WhitePagesSearch
26	United States https://www.anywho.com/ People directory, including White Pages brbpub.com/free-public-records/state/ Links to government public record sites, organised by State. Each State page also contains links to county information with external government agency websites providing public record information such as 'inmate finder' services.

Operational Information