Centrelink-Child Support information exchange 277-04080000

Information and data is exchanged automatically between systems in Child Support (Cuba) and Centrelink (Income Security Information System (ISIS)). This may occur on a daily, weekly or monthly basis, depending on the type of customer information provided. The data exchange also occurs when the External Information window in Cuba is refreshed using the CNTLK refresh button.

Data exchange processes automatically trigger a request for matching and exchange of data when customer or child details are updated, or case events occur. This request and exchange occurs daily.

To respond to customer needs, there are times when information is manually requested from and by either Child Support or Centrelink.

Information must only be disclosed if that action complies with the 2016 Governance Arrangement. See References for details of the Governance Arrangement.

Entitlement files are sent weekly and contain child support case entitlement information including:

• details of persons (name, date of birth, reference number) who have applied for a child support assessment in order for Centrelink to match data for identification of mutual customers
• the outcome of their child support applications including:
• entitlement amount
• child details
• collection method
• ending of assessments

Child Support sends a daily file to Centrelink where the following information is requested:

• Customer information including current contact, benefit, relationship and child(ren) details of mutual customers
• Centrelink Deduction action (new requests, updates and cessations)
• Determining whether a customer is a mutual customer of both Child Support and Centrelink

Centrelink sends a daily file to Child Support:

• containing responses to Child Support requests, and
• updates to information relating to mutual customers

Payment files are sent 3 times a month and contain information on collected disbursements and delivery dates.