Issuing a Child Support departure authorisation certificate (DAC) 277-04130030

This document details the process for issuing a Child Support DAC.

Roles and responsibilities

Service Officer

• make a departure prohibition order (DPO) referral

Debt Enforcement (DE) / DPO Gateway Officer

• scrutinise DPO referrals from Service Officers, and
• forward appropriate referrals to DPO teams

DPO Service Officer

• consider all administrative enforcement options, including whether a DPO is appropriate
• prepare submissions recommending a DPO be issued, varied or revoked for approval by the delegate
• prepare submissions recommending a DAC be issued for approval by the delegate,
• prepare submissions recommending a Security be retained or refunded, and
• case management including customer contact

DPO Service Support Officer

• provide advice regarding complex issues and assist Service Officers
• scrutinise and provide feedback on DPO submissions, and
• forward DPO submissions to the Team Leader

DPO Team Leader

• provide advice regarding complex issues and assist Service Officers
• scrutinise and provide feedback on DPO submissions, and
• forward DPO submissions to the EL2 delegate or DPO PSM

DPO Program Support Manager

• provide advice regarding complex issues and assist Leaders and Delegates
• scrutinise and provide feedback on DPO submissions, and
• forward DPO submissions to the National Manager delegate

DPO Contact Officer

• contact for the Australian Federal Police. Available 24 hours, 7 days a week

Delegated Officer

• authorise the issue of DPOs and DACs and revoke DPOs
• authorise the DAC security held to be refunded or forfeited

Related links

Activate and/or retain a Child Support departure prohibition order (DPO)

Departure prohibition orders (DPO) for Child Support customers

Issue a Child Support departure prohibition order (DPO)

Revoke a Child Support departure prohibition order (DPO)