Activate and/or retain a Child Support departure prohibition order (DPO) 277-04130020

Service Officer

• Makes a DPO referral

DPO Gateway Officer

• Scrutinises DPO referrals from Service Officers
• Allocate customers to DPO Service Officers for action

DPO Service Officer

• Considers all administrative enforcement options, including whether a DPO is appropriate
• Prepares submissions recommending:
• a DPO be issued, refused, retained, varied or revoked for approval by the delegate
• a departure authorisation certificate (DAC) be issued for approval by the delegate, and
• Case manage customers unless managed by specialise teams - Deceased Customer Management (DCM), Personalised Services (PS) or Debt Enforcement

DPO Team Leader

• Support DPO Service Officers
• Provides advice regarding complex issues
• Scrutinises and provide feedback on DPO submissions, and
• Refer DPO submissions to the Delegated Officer

DPO Program Support Manager

• Scrutinise urgent DPO referrals where a parent is travelling in the next 10 business days
• Support DPO Team Leaders and Delegates
• Provide advice regarding complex issues
• Scrutinises and provide feedback on DPO submissions
• Refer DPO submissions to the National Manager Delegate where required

‘24/7 Team’ Service Officers

• Manage calls to Child Support from the Australian Federal Police outside of ordinary business hours

EL1 DPO Service Support Manager

• Issues DAC out of office hours where child support debt/overpayment is under $50,000

DPO Delegated Officer

• EL2 – Authorised to issue or refuse DPOs and DACs and revoke DPOs for debts up to $50,000
• Intensive Collection Services (ICS) National Manager – Authorise the issue of DPOs and DACs and revoke DPOs for debts over $50,000
• Authorised security payment to be refunded or forfeited