Employer/Organisation debt repayment (CS) 277-04180000

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Insufficient Contact Attempts

Subject: Referral Rejected

Insufficient contact attempts – which may include three contacts attempts over 48 hours and sending a please contact letter (CAL). Contact attempts to be made as per the Operational Blueprint 277-01010000 Contact with Child Support customers.

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Contact Required – New Information located

Subject: Referral Rejected

Additional contact information has been located. All information from searches completed has been collated into a document & sent to the Cuba document upload team to be stored in the employer correspondence window. Please attempt contact on all new data & if still unsuccessful in finalising issue, refer back for further investigation.

Please ensure all attempts are clearly documented in detail.

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New Information located compliance with notice

Subject: Referral Rejected

Thank you for your referral but at this stage this referral has been rejected. New information indicates that XXXX has made contact after your referral was submitted and there is an intention to comply with the notice. Please monitor and review for compliance and resubmit your referral if non-compliance continues.

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Rejection of a section 72A

Note: if the bank details are known the debt/liquidation officer should issue this S120, it is only rejected if they are not documented.

Subject: Referral Rejected

Thank you for your referral but at this stage this referral has been rejected. For the matter to be prosecuted successfully, we need to obtain confirmation of material transfer of funds. Please issue an S120 notice to the customers financial institution to verify they are being paid by the employer or drawing a wage.

Confirmation of material transfer of funds needs to be obtained after the S72A is issued. This demonstrates the customer is deriving an income after the S72A was issued and the employer has failed to deduct and/or remit.

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Acceptance of a Notice Referral (for s72A, s161, s120 and EF1’s)

Subject: Referral Accepted

Body: Referral accepted, awaiting advice from IAU (Intelligence Analysis Unit) for further investigation & possible prosecution. Please continue appropriate collection action as there may be other avenues. There is no known timeframe with regards to a response from IAU.

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Rejection of EF1 Referral - Customer is also the Public Officer

Subject: Referral Rejected

EW would be an inappropriate collection avenue in this case at this stage as the customer who is non-compliant is also The Public Officer. We can link a Director/Public Officer to their own company if we have evidence that they are drawing a wage.

If they are being paid by other means (director’s loan, line of credit, company credit cards etc.) then we obviously cannot proceed with the link. We would require evidence of money going into the customer’s bank account from the company before Serious Non Compliance (SNC) accept the referral.

An S120 notice can be issued to the business of the customer and also to the customer’s financial institutions so you have evidence that they are collecting payments from themselves as an employee

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Employer Name:

CSID:

Service Officer declaration:

I confirm that I have completed all steps required as detailed in

Employer/Organisation debt repayment (CS) 277-04180000

Including:

Checked debt is correct: Yes / No

Investigated debt: Yes / No

Undertaken corrective actions: Yes / No

Contacted the employer: Yes/ No

Recorded the payment arrangement: Yes/ No

Added failure to remit penalties: Yes / No

Received PSM approval via SSO for multiple month penalties: Yes / No

Determined alternative action: Yes /No