Digitisation of information 111-10000000
Expand allThis document outlines digitisation which is used by Services Australia to create electronic images of paper forms which are attached to a customer's record. This includes customer and third party paper forms, letters and other correspondence. The agency also receives digitised information via Upload documents online and Desk Top Faxing.
Scanned documents
Digitisation of information allows scanned images of paper documents to be accessible from a customer's record.
Unless exceptions apply, all correspondence should be digitised where it is received, and on the date of receipt (or as close as possible to that date).
Documents will classify at the point of scanning if:
- a valid Customer Reference Number (CRN) is entered into the Multi-Function Device (MFD), and
- a barcoded form or reclassification page is the first page scanned
If this does not occur, manual classification will be required. This will delay the document attaching to the customer record.
Contents
Health Professional Online Services
Related links
Scanning Centrelink documents using an MFD
Scanning Centrelink medical/sensitive documents using an MFD