Classifying escalated Centrelink digital images in the National Queue 111-10010010
Expand allThis document outlines how classification support staff locate, access, and classify Centrelink customer images that have been escalated in the National Queue via Process Direct.
Classification support officer
A classification support officer is responsible for:
- resolving issues and classifying images that have been escalated
- moving images to other queues in the National Queue
The Process page > Table 1 outlines classification guidelines.
Restricted Access Officer
A Restricted Access Officer is responsible for:
- classifying Restricted Access documents
- ensuring document upload is successful for Restricted Access records
The Process page > Table 2 outlines classification guidelines.
The Resources page contains links to the Privacy and Secrecy Hub, Classification index and the Staff Feedback Tool.
Related links
Classifying Centrelink digital images
Digitisation (scanning) a document using an MFD