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Classifying escalated Centrelink digital images in the National Queue 111-10010010

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This document outlines how Classification Support staff locate, access, and classify Centrelink customer images that have been escalated in the National Queue via Process Direct.

Classification Support Officer

A Classification Support Officer is responsible for:

  • resolving issues and classifying images that have been escalated
  • moving images to other queues in the National Queue

Table 1 on the Process page outlines classification guidelines.

Restricted Access Officer

A Restricted Access Officer is responsible for:

  • classifying Restricted Access documents
  • ensuring document upload is successful for Restricted Access records

Table 2 on the Process page outlines classification guidelines.

The Resources page contains links to the Privacy and Secrecy Hub, Centrelink Classification Index and the Staff Feedback Tool.

Classifying Centrelink digital images

Digitisation (scanning) a document using an MFD

Requesting a document re-scan/retrieval or location

Locating digital images

Restricted Access and eligibility