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Classifying escalated Centrelink digital images in the National Queue 111-10010010

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This document outlines how Classification Support staff locate, access, and classify Centrelink customer images that have been escalated in the National Queue via Process Direct.

Classification Support Officer

A Classification Support Officer is responsible for:

  • resolving issues and classifying images that have been escalated
  • moving images to other queues in the National Queue

Table 1 on the Process page outlines classification guidelines.

Restricted Access Officer

A Restricted Access Officer is responsible for:

  • classifying Restricted Access documents
  • ensuring document upload is successful for Restricted Access records

Table 2 on the Process page outlines classification guidelines.

The Resources page contains a link to the Centrelink Classification Index and the Staff Feedback Tool.

Classifying Centrelink digital images via the National Queue

Digitisation (scanning) a document using an MFD

Requesting a document re-scan/retrieval or location

Locating digital images

Restricted Access and eligibility