Manage Medicare scanning 111-17050402

Local scanning is where Medicare documents are scanned on an MFD where they are received.

Documents scanned via this method will either:

• present directly in Processing and National Demand Allocation (PaNDA) ready for allocation, or
• be sent to Kofax validation for further action. Once the Medicare document has been validated it will appear in PaNDA

Kofax validation is currently managed by the Scanning and Digitisation team.

A rescan is needed if the details on the original image cannot be read or used.

To request a rescan, submit the Request for document rescan, retrieval, or location webform, see the Resources page. This generates a rescan/retrieval request to the original scanning site if received in a service centre, or alternatively will generate an email to the Rescan Retrieval Triage mailbox for action.

A rescan is where the current digital image cannot be processed due to one or more of the following reasons:

• image is not readable, and the unreadable information is needed to complete the action on the customer’s application
• image has missing pages which may be due to poor scanning (for example, the image looks like pages have been misfed)